Claims Supervisor Workers Compensation - MI, WI

Arthur J. Gallagher & Co. (AJG); Jackson (MI); Remote; USD 90,000 - 115,000; Full time

Job summary

Gallagher Bassett seeks a senior claims leader to supervise a Workers' Compensation team, guiding performance, hiring and development, and delivering efficient service. This fully remote role requires leadership experience and knowledge of Michigan and Wisconsin workers' compensation claims.

Responsibilities include promoting Best Practices, leveraging Gallagher's technology, and managing workloads while maintaining strong client communication.

Qualifications

• 8+ years related claims experience.
• Licensed and/or certified in all states where claims are handled.
• Knowledge of all team member related functions.
• Jurisdictional experience in Michigan and Wisconsin.
• High School Diploma required.
• Bachelor's Degree preferred.

Responsibilities

• Supervise a Workers' Compensation claims team to deliver high-quality and efficient service.
• Guide claims team to follow GB's Best Practices.
• Lead adjuster hiring and training to foster performance and development.
• Define team goals, motivate performance, and manage workloads for efficiency.
• Leverage Gallagher technology to improve team productivity and service quality.
• Maintain professional communication with clients, carriers, and brokers.
• Prioritize multiple priorities and coach team members for growth.

Skills

Workers' Comp

Leadership

Hiring & Training

Jurisdiction MI/WI

Communication

Team management

Education

Bachelor's Degree

High School Diploma

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

• Jurisdictions: Michigan and Wisconsin
• Licenses: Based on experience
• Location: This role is fully remote work.

How you'll make an impact

Supervise: Lead and encourage a Workers Compensation claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.

Promote Best Practices: Guide claims team to handle claims in accordance with GB's Best Practices.

Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.

Manage Workloads: Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency.

Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.

Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.

Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.

About You

Ideal candidates for this position will have:

• Claims Background: Workers Compensation
• Prior leadership experience: 2 years
• Jurisdictional Experience: Michigan and Wisconsin

REQUIRED QUALIFICATIONS:

• High School Diploma
• Minimum of 8 years related claims experience
• Appropriately licensed and/or certified in all states in which claims are being handled
• Knowledge of all team member related functions

DESIRED:

• Bachelor's Degree

#LI-Remote

#LI-AB2

#WorkersComp

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)