Workers Compensation Supervisor - Michigan and Wisconsin

Questpro; Michigan; On-site; USD 95,000 - 105,000; Full time

Job summary

Questpro in Michigan is seeking a Workers Compensation Claims Supervisor to lead a team of indemnity adjusters, drive service excellence, and foster a high‑performing claims culture.

You will supervise and mentor a diverse caseload, champion best practices, drive talent development through hiring and training, and use leading claims technology to boost efficiency while serving as the primary liaison for clients, carriers, and brokers.

Qualifications

• High School Diploma is required.
• 8+ years of workers' compensation claims experience.
• 3+ years of supervisory/managerial experience.
• Active licensing in Michigan and Wisconsin (or ability to obtain).
• Bachelor's degree preferred.

Responsibilities

• Lead and mentor a Workers Compensation claims team.
• Guide handling of claims according to best practices and standards.
• Own hiring and training of adjusters, fostering accountability and performance.
• Set team goals, balance workloads, and drive efficiency.
• Leverage technology to boost team performance and service quality.
• Serve as a professional point of contact for clients, carriers, and brokers.
• Coach and develop team members for long-term success.

Skills

Team leadership

Claims supervision

Workers' compensation knowledge

Education

High School Diploma

Active licensure in Michigan and Wisconsin

Bachelor's Degree (preferred)

Job description

Workers Compensation Claims Supervisor

Are you a workers compensation claims leader ready to take the next step in your career? We're seeking an experienced Claims Supervisor to lead a team of indemnity adjusters, drive best-in-class service, and build a high-performing claims culture.

Workers Compensation Claims Supervisor

Are you a workers compensation claims leader ready to take the next step in your career? We're seeking an experienced Claims Supervisor to lead a team of indemnity adjusters, drive best-in-class service, and build a high-performing claims culture.

What You'll Do

• Lead the Team: Supervise and mentor a Workers Compensation claims team managing a diverse caseload, ensuring high-quality, efficient service delivery.
• Champion Best Practices: Guide the team in handling claims according to established best practices and company standards.
• Drive Talent Development: Own the hiring and training of adjusters, fostering a culture of accountability, performance, and continuous improvement.
• Manage Performance: Set clear team goals, motivate strong performance, and balance workloads for optimal efficiency.
• Leverage Technology: Utilize industry-leading claims technology to boost team efficiency and elevate service quality.
• Communicate with Impact: Serve as a professional, proactive point of contact for clients, carriers, and brokers.
• Coach and Develop: Juggle competing priorities while identifying coaching opportunities and setting team members up for long-term success.

Required

What We're Looking For

• High School Diploma
• Minimum 8 years of related workers compensation claims experience
• Minimum 3+ years of supervisory/managerial experience leading a team of indemnity adjusters
• Active licensing/certification in Michigan and Wisconsin (or ability to obtain)
• Strong working knowledge of team member–related functions

Preferred

• Bachelor's Degree
• TPA (Third-Party Administrator) experience
• Existing jurisdictional experience in Michigan and Wisconsin

Compensation

$95,000–$105,000 (based on experience)