Workers' Comp Claims Team Lead — Drive Impact

Liberty Mutual Insurance; Orange (CA); Hybrid; USD 100,000 - 140,000; Full time

Job summary

Liberty Mutual Insurance seeks a Claims Team Manager to lead a Workers’ Compensation team and deliver outstanding customer service. You will develop talent, foster a culture of engagement, and translate the company’s vision into team goals.

The role oversees workload, coaching, performance reviews, and claims analytics, with regular in-person reviews and periodic office visits within the West Coast region.

Qualifications

• 6+ years in workers' compensation claims
• BS/BA degree (or equivalent)
• Strong leadership and coaching skills
• Excellent communication and negotiation abilities

Responsibilities

• Supervises day-to-day operations for the claims staff by establishing priorities, scheduling and assigning work, and coaching employees in reviewing, analyzing, investigating, negotiating and settling claims in compliance with Claims Quality Standards.
• Creates a high performing, results-oriented staff through candidate selection, onboarding, ongoing development, and managing individual performance with regular coaching focused on behavior and technical skill sets.
• Leads and actively contributes to a culture of continuous improvement and ensures utilization of tools and behaviors within the Liberty Management System to foster critical thinking and innovation around problem solving and development of standard work.
• Responsible for building and maintaining internal and external customer relationships. Serves as a primary point of contact for agents, brokers and policyholders.
• Hosts and facilitates in person and/or telephonic claim reviews on a continuous cycle and ensures Special Service Instructions are managed appropriately.
• Often called upon to do presentations for existing and prospective customers.
• Provides management oversight of claims files (non-litigated or litigated) within the unit, to include Manager Reviews on open inventory and reviews files to measure quality assurance discusses individual training and development needs.
• Coaches to improve technical expertise within the team
• Monitors, evaluates and approves, within assigned authority limits, claims reserves, settlements and payments that exceed staff authority thresholds.
• Uses common reporting of data analytics to monitor claim production, inventory management, financial and quality compliance and claim volume trends and results. Data used to communicate team performance relating to production, significant achievements and areas for continuous improvement.
• Manages compliance within internal and external parameters, including: Oversees Liberty Mutual/Helmsman state licensing compliance and adherence to fair claims practices.
• Maintains awareness of existing and proposed legislation, court decisions and emerging trends in claims litigation to monitor team compliance with Unfair Claims Practices.

Skills

Leadership

Communication

Strategic planning

Team coaching

Data analysis

Education

BS/BA degree

Job description

Liberty Mutual Insurance seeks a Claims Team Manager to lead a Workers’ Compensation team and deliver outstanding customer service. You will develop talent, foster a culture of engagement, and translate the company’s vision into team goals.

The role oversees workload, coaching, performance reviews, and claims analytics, with regular in-person reviews and periodic office visits within the West Coast region.