Claims Team Manager, Workers Compensation West Region

Liberty Mutual Insurance; Aliso Viejo (CA); Hybrid; USD 100,000 - 150,000; Full time

Job summary

Liberty Mutual is seeking a Claims Team Manager to lead a Workers’ Compensation team. The role focuses on engaging and developing staff, maintaining high service standards, and aligning team work with Liberty Mutual’s vision.

The incumbent will manage a group of claims specialists, ensure quality processes, and drive continuous improvement in a dynamic environment. Preferred candidates will reside within 50 miles of a Commercial Claims office and be willing to travel to a West Coast state.

Qualifications

• Advanced knowledge of Workers Compensation Claims investigation, loss assessment, reserving, insurance legal and regulatory environment, litigation and fraud awareness.

Responsibilities

• Supervises day-to-day operations for the claims staff by establishing priorities, scheduling and assigning work and coaching employees.
• Leads and develops a high performing team through onboarding, ongoing development and performance feedback.
• Manages continuous improvement and ensures use of tools and standard work to foster problem solving and innovation.
• Maintains internal and external customer relationships; serves as primary contact for agents, brokers and policyholders.
• Hosts claim reviews and communicates performance to customers.
• Provides management oversight of claims files, reviews open inventories and discusses training needs.
• Coaches to improve technical expertise within the team.
• Monitors reserves, settlements and payments within authority limits.
• Uses data analytics to monitor production, inventory, financials and quality.
• Ensures compliance with licensing and fair claims practices; stays aware of legislation and trends in claims litigation.

Skills

Leadership

Team management

Communication

Regulatory awareness

Workers Compensation

Education

BS/BA degree

Tools

Liberty Management System

Job description

Description

Liberty Mutual has an immediate opening for a Claims Team Manager to lead a Workers Compensation team.

In order to deliver an exceptional customer experience, a leader creates a culture of engagement by inspiring passion in others. A leader explores opportunities to continuously improve within a constantly changing environment. A leader challenges each team member to exceed expectations while developing professionally. A leader understands the vision of Liberty Mutual and can translate how their team’s work connects to that vision. A leader confidently communicates what extraordinary claim service looks like and empowers their team to achieve superior result.

The Claims Team Manager leads a team of Claims Specialists who manage a portfolio of Workers Compensation Claims to achieve the best possible outcomes and deliver an exceptional customer experience. The Claims Team Manager contributes to the organization’s success by developing talented employees, creating a work environment where employees feel appreciated, and exploring opportunities to continuously improve and adapt to a changing environment.

If you reside within 50-miles of a Commercial Claims office, you will be required to go to the office twice a month - subject to change. Due to customer needs, the selected person must be located in a West Coast state (OR, NV, CA or AZ preferred).

Responsibilities

• Supervises the day-to-day operations for the claims staff by establishing priorities, scheduling and assigning work, and coaching employees in reviewing, analyzing, investigating, negotiating and settling claims in compliance with Claims Quality Standards.
• Creates a high performing, results-oriented staff through candidate selection, onboarding, ongoing development, and managing individual performance with regular coaching focused on behavior and technical skill sets.
• Leads and actively contributes to a culture of continuous improvement and ensures utilization of tools and behaviors within the Liberty Management System to foster critical thinking and innovation around problem solving and development of standard work.
• Responsible for building and maintaining internal and external customer relationships. Serves as a primary point of contact for agents, brokers and policyholders.
• Hosts and facilitates in person and/or telephonic claim reviews on a continuous cycle and ensures Special Service Instructions are managed appropriately.
• Often called upon to do presentations for existing and prospective customers.
• Provides management oversight of claims files (non-litigated or litigated) within the unit, to include Manager Reviews on open inventory and reviews files to measure quality assurance discusses individual training and development needs.
• Coaches to improve technical expertise within the team
• Monitors, evaluates and approves, within assigned authority limits, claims reserves, settlements and payments that exceed staff authority thresholds.
• Uses common reporting of data analytics to monitor claim production, inventory management, financial and quality compliance and claim volume trends and results. Data used to communicate team performance relating to production, significant achievements and areas for continuous improvement.
• Manages compliance within internal and external parameters, including: Oversees Liberty Mutual/Helmsman state licensing compliance and adherence to fair claims practices.
• Maintains awareness of existing and proposed legislation, court decisions and emerging trends in claims litigation to monitor team compliance with Unfair Claims Practices.

Qualifications

• Advanced knowledge of Workers Compensation Claims investigation, loss assessment, reserving, insurance legal and regulatory environment, litigation and fraud awareness.
• Ability to get work done through others, communicate effectively (including listening, writing clearly, giving constructive feedback, etc.), get support from above, plan/organize work, analyze/solve problems, and focus on the larger picture.
• Knowledge and capabilities typically acquired through a BS/BA degree (or equivalent) and at least 6 years of related experience.
• Workers Compensation claims experience required.
• Claims management or demonstrated leadership experience desired.
• Experience with dedicated accounts preferred.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

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• Los Angeles Incorporated
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