Workers' Comp Claims Associate — Training Path

VetJobs; Walnut Creek (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Travelers Insurance in Walnut Creek, CA seeks an Associate Claim Rep, Workers Compensation, to start with comprehensive training in claim handling and customer service. The program develops skills in policy interpretation and claims management, with progression toward independent handling and eventual licensing within three months.

The role emphasizes attention to detail, strong communication, and a commitment to returning injured workers to work where feasible.

Qualifications

• Experience in customer service or insurance is preferred.
• Strong verbal and written communication skills required.
• Ability to exercise sound judgement and make decisions within authority.

Responsibilities

• Participate in comprehensive training on policies, claims processes, systems and procedures.
• Assist in reviewing, investigating and documenting Workers’ Compensation claims under supervision.
• Evaluate claims for coverage, compensability and exposure based on policy terms and facts.
• Gather information from policyholders, claimants, witnesses and third parties.
• Communicate claim status clearly to customers, injured employees and providers.
• Maintain accurate records in claim management systems.
• Aim to return injured workers to work when appropriate and coordinate medical treatment as needed.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Conflict resolution

Willingness to learn

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Microsoft Office

Claims management systems

Job description

Travelers Insurance in Walnut Creek, CA seeks an Associate Claim Rep, Workers Compensation, to start with comprehensive training in claim handling and customer service. The program develops skills in policy interpretation and claims management, with progression toward independent handling and eventual licensing within three months.

The role emphasizes attention to detail, strong communication, and a commitment to returning injured workers to work where feasible.