Entry-Level Workers' Comp Claims Associate - Training Path

Travelers; Saint Paul (MN); On-site; USD 53,000 - 87,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Paid Time Off

Wellness program

Volunteer program

Job summary

Travelers in Saint Paul, MN invites you to join our Associate Claim Rep, Workers Compensation program. You will receive comprehensive training in claim handling, customer service, and policy interpretation while working with experienced claim professionals.

This 12-month program builds skills to handle workers compensation claims independently. You'll gain hands-on experience reviewing claims, gathering information, and communicating status to stakeholders, with a path toward full claims

Qualifications

• Bachelor’s Degree is required for the role.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law.
• Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management.

Responsibilities

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures.
• Assist in reviewing, investigating, and documenting Workers Compensation claims under close supervision.
• Investigate, develop, and evaluate action plans for claim resolution; assess coverage and determine if a claim is compensable.
• Participate in Telephonic and/or onsite File Reviews.
• Learn how to determine coverage, compensability, and exposure based on policy terms and claim facts.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Communicate and apprise all parties regarding claim status including business customers, injured employees, medical providers, and legal counsel.
• Maintain accurate records of claim activity in claim management systems.
• Achieve a positive result by returning an injured party to work when appropriate, coordinating medical treatment as needed.
• Demonstrate openness to continuous learning, particularly in AI and digital transformation.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers' requirements within three months of starting the job.
• Perform other duties as assigned.

Skills

Customer service

Communication

Microsoft Office

Insurance knowledge

Attention to detail

Education

Bachelor’s degree

High School Diploma or GED

Tools

Claims management systems

Job description

Travelers in Saint Paul, MN invites you to join our Associate Claim Rep, Workers Compensation program. You will receive comprehensive training in claim handling, customer service, and policy interpretation while working with experienced claim professionals.

This 12-month program builds skills to handle workers compensation claims independently. You'll gain hands-on experience reviewing claims, gathering information, and communicating status to stakeholders, with a path toward full claims