Workday HRMS Analyst - PRISM Rollout Support (Remote)

Govserviceshub; Virginia (MN); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Qualifications

• Prior experience as a Business Analyst, Help Desk Analyst, or in a user support role involving enterprise systems.
• Strong analytical, organizational, and communication skills.
• Ability to clearly explain technical workflows and processes to end users.
• Experience with virtual collaboration tools such as Microsoft Teams.
• Familiarity with state government systems, HR, or payroll processes is a plus.

Responsibilities

• Provide direct, real-time support to state employees using the Workday-based PRISM system, both virtually and in person.
• Schedule and coordinate virtual and onsite support sessions with agency staff.
• Lead guided walkthroughs of key PRISM processes, offering step-by-step assistance, and clarification.
• Assist users with data entry, system navigation, and reconciliation tasks during support sessions.
• Troubleshoot issues encountered during PRISM use and escalate unresolved or systemic concerns appropriately.
• Document support sessions, track outstanding issues, and follow up to ensure resolution.

Skills

HRMS

Workday

Customer Service

Cross-functional collaboration

Tools

Microsoft Teams

Excel

Word

Outlook

Job description