Workday HR Business Analyst

firstPRO, Inc; Augusta (ME); On-site; USD 82,656 - 89,544; Full time

Job summary

A recruitment firm is seeking an Associate Director of Talent Acquisition to assist with the rollout of the Workday-based PRISM system. The role involves providing direct support to state employees, coordinating training sessions, and troubleshooting system issues. Candidates should have experience in HRMS, strong analytical skills, and the ability to work independently. This mid-senior level contract position is based in Augusta, ME.

Qualifications

• Prior experience in a user support role involving enterprise systems.
• Strong analytical, organizational, and communication skills.
• Ability to explain technical workflows clearly.

Responsibilities

• Provide real-time support to state employees using the PRISM system.
• Schedule and coordinate support sessions with agency staff.
• Lead guided walkthroughs of PRISM processes.

Skills

Experience with HRMS, preferably Workday

Customer Service and responsiveness to specialized needs

Collaboration with cross-functional teams

Familiarity with data entry, validation, and reconciliation best practices

Comfortable navigating enterprise systems

Highly organized and detail-oriented

Proactive problem-solving skills

Proficient with Microsoft Office tools

Ability to work independently

Willingness to travel to Central Maine

Education

Prior experience as a Business Analyst or Help Desk Analyst

Tools

Microsoft Teams

Workday

Job description

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This range is provided by firstPRO, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60.00/hr - $65.00/hr

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Associate Director Talent Acquisition at firstPRO, Inc

Top 3 Skills:

• Experience with HRMS, preferably Workday
• Customer Service and responsiveness to specialized needs
• Collaboration with cross-functional teams

Job Description:

The Project Management Office (PMO) for our client is seeking up to 4 detail-oriented and people-focused Business SMEs to join a resource pool for assignment across various departments within our client, based on emerging needs. One immediate assignment involves supporting the rollout and stabilization of the upcoming Human Resources Management System using the Workday platform. The platform, branded as PRISM (Pay, Recruit, Inform, Support), will launch in early September. This position involves providing hands-on assistance both virtually and occasionally in person, helping staff navigate system functionality and resolve real-time issues effectively.

Key Responsibilities:

• Provide direct, real-time support to state employees using the Workday-based PRISM system, both virtually and in person.
• Schedule and coordinate support sessions with agency staff.
• Lead guided walkthroughs of PRISM processes, offering step-by-step assistance.
• Assist users with data entry, system navigation, and reconciliation tasks during support sessions.
• Troubleshoot issues and escalate systemic concerns appropriately.
• Document support sessions, track issues, and follow up to ensure resolution.

Qualifications:

• Prior experience as a Business Analyst, Help Desk Analyst, or in a user support role involving enterprise systems.
• Strong analytical, organizational, and communication skills.
• Ability to explain technical workflows clearly to end users.
• Experience with virtual collaboration tools such as Microsoft Teams.
• Familiarity with state government systems, HR, or payroll processes is a plus.

Skills:

• Familiarity with data entry, validation, and reconciliation best practices.
• Comfortable navigating enterprise systems, especially HR or payroll systems.
• Highly organized and detail-oriented.
• Proactive problem-solving skills with diverse stakeholders.
• Proficient with Microsoft Office tools.
• Ability to work independently and collaborate.
• Previous experience with Workday, especially time tracking, is strongly preferred.
• Willingness to travel to Central Maine as needed.

Preferred Skills:

• Understanding of complex and non-standard work schedules, especially in the public sector.
• Experience supporting large-scale system implementations or transitions.
• Familiarity with State Government HR Systems or similar.
• Experience creating or updating user support materials.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Analyst
• Industries: IT Services and IT Consulting

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