Work Support Supervisor, In-Office Operations Lead

LGBT Jobs; Northborough, Northern (MA, KY); Hybrid; USD 106,000 - 123,000; Full time

Job summary

National Grid is hiring a Supervisor for the Work Support Department in Northborough, MA. This in‑office position leads clerical and support staff to ensure work is planned, scheduled, coordinated, processed, and completed accurately, efficiently, and in alignment with departmental and company requirements.

The role supports daily operations across construction, field operations, mark-out, contractor, and internal support functions.

Qualifications

• Bachelor’s degree or equivalent experience.
• Must hold a valid driver’s license.
• Lead clerical and support services teams to ensure work is planned, scheduled, coordinated, processed, and completed efficiently.
• Strong planning, organizing, and prioritization skills.
• Excellent oral and written communication.
• Familiarity with field operations systems such as MAXIMO and SAP preferred.

Responsibilities

• Assign, plan, schedule, coordinate, and audit daily activities for support services personnel.
• Supervise a workforce with day, night, and overtime coverage based on needs.
• Monitor work order closeouts and ensure timely financial closeout.
• Process timesheets and payroll-related information accurately.
• Provide supervision, coaching, and performance feedback to staff.
• Assist with scheduling, tracking, and reporting for Work Support activities.
• Monitor team performance, attendance, and work quality.

Skills

Planning

Communication

Team leadership

Education

Bachelor’s degree or equivalent experience

Tools

MAXIMO

SAP

Excel

Word

Teams

Outlook

PowerPoint

Job description

National Grid is hiring a Supervisor for the Work Support Department in Northborough, MA. This in‑office position leads clerical and support staff to ensure work is planned, scheduled, coordinated, processed, and completed accurately, efficiently, and in alignment with departmental and company requirements.

The role supports daily operations across construction, field operations, mark-out, contractor, and internal support functions.