Electric Operations Work Support Lead

LGBT Jobs; City of Syracuse (NY); On-site; USD 71,000 - 100,000; Full time

Job summary

National Grid in Syracuse, NY is seeking a Work Support Supervisor to oversee a team delivering critical support for Electric Operations. You will set priorities, optimize resources, and coordinate with internal partners and external stakeholders to ensure safe, reliable service.

The ideal candidate has an associate degree or equivalent supervisory experience, 3–5 years of leadership experience, and proficiency with Microsoft Office, with readiness to work during storm emergencies and promote a

Qualifications

• Associate degree in Business Administration or related fields and/or equivalent supervisory work experience required.
• 3-5 years qualifying experience (supervisor, project management, team lead, etc.) or equivalent preferred.
• Planning skills including the ability to prioritize assignments.
• Proficient software skills e.g. Microsoft Office products (Excel, Word, PowerPoint, Access, SharePoint).
• Knowledge of Company policies, procedures, regulatory requirements, safety codes and labor agreements.
• Judgement and creative problem-solving skills including negotiation and conflict resolution.
• Forward thinker with innovative ideas.
• Ability to track data, data analysis and report on metrics.
• Strong oral and written communication skills.
• Demonstrate performance excellence.
• Possess knowledge and experience in clerical support, scheduling, operations, work coordination, and distribution design a plus preferred.
• Knowledge of local labor agreements.
• Ability to travel as required to various locations throughout New York is required.
• Valid driver's license required.

Responsibilities

• Assign, plan, schedule, coordinate and audit the daily activities of the Work Support personnel.
• Supervise and review the completion of all mandated forms, reports and Company required documentation to ensure compliance with all regulatory agencies and internal departments.
• Monitor work backlog to ensure timely completion of work.
• Oversee the process of managing some requirements and other associated activities that support the Electric Operations Organization.
• Support and help drive the standardization of processes and approaches across Electric Services operational activities.
• Drive performance of the Work Support group through the utilization of metrics. Set expectations of continuous improvement and capture benefits of those improvements.
• Assist and support the completion of emergency/confirming work and ensure the proper closing and updating in systems in a timely manner.
• Supervise and monitor support activities during storm emergencies.
• Create and foster a safe and inclusive working environment.

Skills

Microsoft Office

Planning

Data analysis

Communication

Travel

Education

Associate degree in Business Administration or related fields

Tools

Excel

Word

PowerPoint

Access

SharePoint

Job description

National Grid in Syracuse, NY is seeking a Work Support Supervisor to oversee a team delivering critical support for Electric Operations. You will set priorities, optimize resources, and coordinate with internal partners and external stakeholders to ensure safe, reliable service.

The ideal candidate has an associate degree or equivalent supervisory experience, 3–5 years of leadership experience, and proficiency with Microsoft Office, with readiness to work during storm emergencies and promote a