Supervisor, Work Support

National Grid plc; Waltham (MA); On-site; USD 80,000 - 93,000; Full time

Job summary

National Grid is seeking a Supervisor, Work Support in Northborough, MA to lead clerical and support services personnel in an in-office role. You will coordinate planning, scheduling, and administrative closeout activities to align with department and company requirements.

You will supervise daily operations across field operations, construction, and internal support functions, providing coaching, performance oversight, and process support while ensuring timely work completion and strong team

Qualifications

• Demonstrated ability to promote team effectiveness by communicating expectations, soliciting input, delegating responsibilities, and providing support and structure.
• Strong planning, organizing, and prioritization skills.
• Strong oral and written communication skills.
• Ability to build and maintain relationships across stakeholders.

Responsibilities

• Assign, plan, schedule, coordinate, and audit daily activities for support services personnel.
• Supervise a workforce with day, night, and overtime coverage based on needs.
• Monitor work order closeouts and progress to financial closeout.
• Process timesheets and payroll-related information timely and accurately.
• Provide supervision, coaching, training, and performance feedback.
• Assist with scheduling, tracking, and reporting for Work Support activities.

Skills

Team leadership

Planning & prioritization

Communication skills

Stakeholder management

Tools

Microsoft Office

MAXIMO

SAP

Job description

National Grid is hiring a Supervisor for our Work Support Department in Northborough, MA. This is an in-office position.

National Grid is seeking a Supervisor for the Work Support Department. This in-office position is responsible for leading assigned clerical and support services personnel to ensure work is planned, scheduled, coordinated, processed, and completed accurately, efficiently, and in alignment with departmental and company requirements.

The role supports daily operations across construction, field operations, mark-out, contractor, and internal support functions. The Supervisor will provide direction, coaching, performance oversight, and process support while helping maintain reliable service, timely closeout of work, accurate processing, and strong team performance.

Job Purpose

The Supervisor, Work Support provides daily supervision, coordination, and planning for assigned clerical personnel and support services functions. This position ensures that administrative, operational, and financial closeout activities are completed accurately and on time, while supporting field and construction operations, compliance requirements, customer commitments, and continuous improvement initiatives.

Key Accountabilities

• Assign, plan, schedule, coordinate, and audit daily activities for support services personnel.
• Supervise a workforce that may include day, night, and overtime coverage based on operational needs.
• Monitor work order closeouts to ensure work is received, updated, closed, and progressed to financial closeout in a timely and accurate manner.
• Facilitate timely and accurate processing of timesheets, payroll-related information, and other administrative requirements.
• Provide supervision, coaching, training, performance feedback, and corrective guidance to clerical staff to support efficiency and accountability.
• Assist with scheduling, tracking, and reporting for Work Support activities, including management reporting and operational updates.
• Monitor team performance, attendance, work quality, and adherence to standards; address issues timely and consistently.
• Review work completed by others and provide technical guidance to ensure accuracy, timeliness, and compliance with established processes.
• Identify opportunities to improve business processes, reduce delays, strengthen controls, and improve service delivery.
• Execute instructions and requests, organize resources, and make appropriate arrangements to ensure work is completed efficiently and in line with relevant policies and procedures.
• Build a team environment by setting clear expectations, promoting initiative, and encouraging collaboration and continuous improvement.

Qualifications

• Demonstrated ability to promote team effectiveness by communicating expectations, soliciting input, delegating responsibilities, and providing support and structure.
• Strong planning, organizing, and prioritization skills required.
• Strong oral and written communication skills required.
• Working knowledge of Microsoft Office applications, including Excel, Word, Teams, Outlook, and PowerPoint.
• Working knowledge of field operations systems and related technologies preferred, such as MAXIMO and SAP.
• Ability to build and maintain relationships across a broad range of internal and external stakeholders.
• Knowledge of labor relations, contract interpretation, issue resolution, grievance handling, and corrective action processes preferred.
• Ability to support emergency response responsibilities and company operations when called upon.
• Valid driver’s license required.

$80,000 - $93,000 a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

National Grid operates in both the UK and US, with a broad portfolio of energy businesses dedicated to providing safe, reliable, and sustainable power.

From electricity and gas transmission to advancing clean energy and modernising grids, our work covers every aspect of the energy system.

Our energy flows through absolutely everything we do

Life here at National Grid is more than just our purpose or our values, it's everything we put into everything we do. It's our commitment to diversity and inclusion; how we help our employees learn and grow; and how we partner with and support the communities where we live and work. It's all this, and so much more.

We leverage our collective strengths to do meaningful BIG work so that we can be at the heart of a fair and affordable energy future.

Your salary is reviewed each year against the market for your role, skills, knowledge and experience.

Incentive

Annual performance plan or bonus (depending on your role) rewards your contribution to our success each year.

Retirement

Generous pension plan with company contributions up to 12%.

Private medical insurance for self and family.