Customer Care Specialist – Billing & Service

National Grid; Northborough (MA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Training provided

Potential for hybrid work

Job summary

National Grid in Northborough, MA, is hiring a Customer Contact Center Representative for an entry-level role. This position offers an opportunity to work in a fast-paced environment, assisting customers with inquiries, updating account information, and handling emergency calls.

The ideal candidate will have a high school diploma and strong communication skills. This is an in-office position, with the potential for hybrid work in the future. A comprehensive training program is provided.

Qualifications

• Minimum high school diploma or equivalent; some college preferred.
• Ability to understand and adhere to customer service routines.
• Excellent communication and negotiation skills required.

Responsibilities

• Handle emergency calls and customer account updates.
• Assist customers with service inquiries and billing issues.
• Provide timely responses to customer needs.

Skills

Customer service skills

Analytical skills

Communication skills

Education

High school diploma or equivalent

Some college preferred

Job description

National Grid in Northborough, MA, is hiring a Customer Contact Center Representative for an entry-level role. This position offers an opportunity to work in a fast-paced environment, assisting customers with inquiries, updating account information, and handling emergency calls.

The ideal candidate will have a high school diploma and strong communication skills. This is an in-office position, with the potential for hybrid work in the future. A comprehensive training program is provided.