Work Study Student Employment-Residence Life Office Assistant

Fitchburg State University; Fitchburg (MA); On-site; USD 14,000 - 28,000; Full time

Job summary

Fitchburg State University is seeking a Work Study Student Employment-Residence Life Office Assistant. The role supports the Residence Life Office with front-desk duties, information on housing and meal plans, and basic data entry using Excel/Google Sheets. The position requires federal work-study funding and offers 10–20 hours/week at $15 per hour.

Hours are Monday–Friday 8am–5pm, with some weekends or evenings and potential summer scheduling. Fall 2026/Spring 2027 terms apply.

Qualifications

• Front office support experience or customer-facing duties recommended.
• Familiarity with FERPA training or willingness to learn.

Responsibilities

• Greet visitors and assist callers, in-person and online.
• Answer housing and meal plan questions and provide information on university programs.
• Operate basic departmental databases and office systems.
• Create basic spreadsheets using Excel or Google Sheets.
• Perform other duties as assigned by Residence Life.

Skills

Customer service

FERPA training

Microsoft Excel

Tools

Excel

Google Sheets

Job description

Work Study Student Employment-Residence Life Office Assistant

Fitchburg State University, located in Fitchburg, Massachusetts, is a public institution dedicated to integrating high-quality professional programs with strong liberal arts and sciences studies. Founded in 1894, the university now has more than 30 undergraduate programs and 22 master's degree programs, and 6,000 full and part-time students. We invite you to learn more about us and how we can help you achieve your educational goals.

Institutional Diversity and Social Justice

Fitchburg State University embraces a commitment to diversity, inclusion, belonging and social justice. We encourage individuals from historically underrepresented groups to apply and also those who can contribute to diversity, inclusion and equal opportunity in higher education through their teaching, research and mentorship.

Job Description:

The Office of Residence Life is seeking a federal aid recipient for student employment. This position will be funded by federal work study dollars; only students that receive financial aid awards can be considered.

Questions? Log into MyFalcon to check your FWS award, or contact Financial Aid (ext. 3156, [e-mail]).

Please see below the specific duties and responsibilities for the position.

POSITION SUMMARY

The Position supports the office by addressing housing and meal plan related questions. In addition, the position provides a high level of customer service through knowledge of university and departmental programming/events, financial literacy/competence and policy enforcement.

DUTIES & RESPONSIBILITIES:

• Business Services
• 1. Learn to operate at basic level and by the privileges provided departmental databases/operating systems.
• a. Housing.Cloud
• b. Facility work order system.
• 2. Create basic Excel Spreadsheet and/or Google Sheets.
• General Support
• 1. Provides front office support by greeting/welcoming and assisting callers, in-person, and visitors.
• 2. Attend training of the operating systems within the Residence Life Department as requested, attend training as it relates to the Federal Educational Rights and Privacy Act (FERPA) and will learn how to apply the skills obtained in training to every day job functions.
• 4. Other duties as assigned.
• The university reserves the right to conclude your employment without notice as needs change.

Requirements:

Residence Life operates Monday - Friday between the hours of 8am - 5pm. Student staff schedules will be scheduled within these hours of operation. This position may require some weekends, evenings and periods when the University is on break, hours varying during peak times of the year. A minimum commitment of 10 hours a week up to a maximum of 20 hours a week is permitted. Hours in excess of 20 are allowed during weeks with no academic scheduled classes and during the summer break (if not enrolled in any classes).

Additional Information:

Shift Information:

This is a student only posting and you must have Federal Work Study money allocated to you in your financial aid package.

Shift will vary based on student schedules and the pay is $15 per hour.

This position is hired for the following time frames: Fall 2026/Spring 2027

Fitchburg State University is an equal opportunity employer.