FSU Undergraduate Federal Work Study Student Employment-OneCard Technician

Fitchburg State University; Fitchburg (MA); On-site; USD 17,000 - 24,000; Part time

Job summary

Fitchburg State University in Fitchburg, MA is seeking student workers for the OneCard Office to produce and replace campus OneCards, collect payments, and support troubleshooting. You will also manage administrative tasks and respond to inquiries, while maintaining data integrity and confidentiality.

Position is limited to students with Federal Work-Study funds, with 8 AM–5 PM hours and up to 20 hours weekly. Employment runs Sept 2026–May 2027 at $15/hour.

Qualifications

• Must be able to perform complex projects from start to finish and maintain office confidentiality.
• Comprehend OneCard process with basic knowledge; ask questions when needed.
• Demonstrate strong written and spoken communication, phone skills, and positive attitude.

Responsibilities

• Produce new OneCards and replace for campus community.
• Collect payment for card replacements.
• Troubleshoot OneCard issues and assist with admin tasks (word processing, calls, social media notices, email replies).
• Follow OneCard Office policies and protect data integrity.

Skills

Excellent communication

Phone skills

Office software

Attention to detail

Interpersonal skills

Job description

Fitchburg State University, located in Fitchburg, Massachusetts, is a public institution dedicated to integrating high-quality professional programs with strong liberal arts and sciences studies. Founded in 1894, the university now has more than 30 undergraduate programs and 22 master's degree programs, and 6,000 full and part-time students. We invite you to learn more about us and how we can help you achieve your educational goals.

Institutional Diversity and Social Justice

Fitchburg State University embraces a commitment to diversity, inclusion, belonging and social justice. We encourage individuals from historically underrepresented groups to apply and also those who can contribute to diversity, inclusion and equal opportunity in higher education through their teaching, research and mentorship.

Job Description:

Student workers report to OneCard Office staff for various duties related to the modification and production of OneCards. OneCard Technicians are responsible for producing new OneCards and replacing them for the campus community. Student workers also collect payment for replacement cards. OneCard Techs will be tasked with troubleshooting problems related to the OneCard. They also perform administrative assistant duties for the OneCard staff, including, but not limited to: word processing, managing incoming telephone calls, updating social media notices about the OneCard Office, and assisting with email replies concerning the OneCard Office.

Requirements:

Student workers must be ableto perform complex projects from start to finish, maintain office confidentiality, comprehend and utilize a basic knowledge of the various aspects of the OneCard process, ask questions when needed, and perform general office procedures. Demonstrate good interpersonal skills, including excellent written and spoken communication and phone skills, as well as being flexible and having a positive attitude. Exhibit basic working knowledge of computers and major office productivity software, with an aptitude to learn new software necessary to make or update OneCards. Strong attention to detail and instructions to preserve data integrity while ensuring customers are given timely service. Ability to follow and maintain OneCard Office policies and protocols.

Additional Information:

Shift Information: This is a student only posting and you must have Federal Workstudy money allocated to you in your financial aid package.

Shift will vary based on student schedules and students may work no more than 20 hours per week. Rate of pay is $15 per hour.

Hours of operation: 8 AM - 5 PM

Dates of employment: September 2026-May 2027

Priority Review: 9/1/26

Fitchburg State University is an equal opportunity employer.