Work Order Specialist: Service & PM Scheduler (Orlando)

Easy Ice Llc; Orlando (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401k Company Match

PTO and Holiday Pay

Fitness Membership Reimbursement

Tools provided

Job summary

Easy Ice Llc in Orlando, FL is seeking a Work Order Specialist to review and process service orders, manage preventive maintenance, and maintain data in Salesforce. The role requires coordinating with service partners and ensuring adherence to SOPs.

The ideal candidate has 5+ years in customer service with a technical aptitude, strong accuracy, and proficiency in Microsoft Office. This is a full-time position offering growth and benefits.

Qualifications

• High School Degree or Equivalent required.
• 5 years Customer Service or equivalent experience preferred.
• Intermediate level of technical aptitude.
• Team oriented mindset with strong collaboration.
• Detail oriented with high accuracy in work.
• Ability to multitask effectively in a busy setting.
• Proficient in Microsoft Office Suite.
• Able to perform in a fast-paced environment.
• Work primarily in a climate-controlled environment with minimal safety/health hazards.
• Sits for long periods; occasional lifting.
• 401k Company Match available.

Responsibilities

• Assist with customer requests.
• Review and processing of work orders in accordance with Easy Ice SOP, based on tech notes and pictures.
• Create and distribute Preventive Maintenance work orders to service partners.
• Review Preventive Maintenance invoices.
• Reschedule Preventive Maintenance work orders as needed.
• Monitor adherence to Maintenance Plan schedule.
• Continuously increase technical knowledge.
• Maintain customer and service provider contact lists.
• Escalate any work orders needing attention or service needs.
• Update and clean up customer information within Salesforce.
• Back-office administration and paperwork.
• Other duties as required.

Skills

Customer Service

Technical aptitude

Team oriented

Attention to detail

Multitasking

Microsoft Office Suite

Fast-paced environment

Education

High School Degree or Equivalent

Job description

Easy Ice Llc in Orlando, FL is seeking a Work Order Specialist to review and process service orders, manage preventive maintenance, and maintain data in Salesforce. The role requires coordinating with service partners and ensuring adherence to SOPs.

The ideal candidate has 5+ years in customer service with a technical aptitude, strong accuracy, and proficiency in Microsoft Office. This is a full-time position offering growth and benefits.