Work Order Specialist: Service & Admin Coordinator

Easy Ice; Orlando (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401k Company Match

PTO and Holiday Pay

Fitness Membership Reimbursement

Tools provided

Job summary

Easy Ice, a national provider of all-inclusive commercial ice machine subscriptions, is hiring a Work Order Specialist in Orlando, FL. You will review service work orders, assist customers, and ensure accurate documentation in our SOP-driven process.

This role supports preventive maintenance scheduling and data upkeep within Salesforce. You will join a team that values development, reliability, and high service standards while operating in a climate-controlled office environment.

Qualifications

• 5 years Customer Service or equivalent experience preferred
• Intermediate level of technical aptitude required
• Proficient in Microsoft Office Suite
• Ability to multitask effectively
• Detail oriented with high accuracy
• Team oriented and collaborative mindset
• Able to work in a climate‑controlled environment

Responsibilities

• Assist with customer requests and inquiries
• Review and process work orders in compliance with SOPs
• Create and distribute Preventive Maintenance work orders
• Review Preventive Maintenance invoices
• Reschedule maintenance work orders as needed
• Monitor adherence to Maintenance Plan schedule
• Maintain customer and service provider contact lists
• Update Salesforce with customer information
• Back-office administration and paperwork
• Escalate issues needing additional attention or service

Skills

Customer service

Technical aptitude

Multitasking

Attention to detail

Team oriented

Microsoft Office

Fast-paced environment

Education

High School Degree or Equivalent

Tools

Microsoft Office Suite

Job description

Easy Ice, a national provider of all-inclusive commercial ice machine subscriptions, is hiring a Work Order Specialist in Orlando, FL. You will review service work orders, assist customers, and ensure accurate documentation in our SOP-driven process.

This role supports preventive maintenance scheduling and data upkeep within Salesforce. You will join a team that values development, reliability, and high service standards while operating in a climate-controlled office environment.