Work Order & Data Integrity Coordinator

Balfour Beatty Communities; Minot, Northern (ND, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical insurance

Dental insurance

401K with match

Paid time off

Volunteer days

Disability leave

Parental leave

Job summary

Balfour Beatty Communities is seeking a Service Center Coordinator to manage work order transactions, ensure accuracy, and maintain data integrity in Yardi. You will support onsite teams, coordinate entries and approvals, and act as a liaison between regional leadership and operations.

The role emphasizes training, policy adherence, and continuous improvement in service center operations while ensuring documentation and scheduling are precise and up to date.

Qualifications

• High School Diploma or GED required.
• Minimum of two years of customer service and administrative experience.
• Relevant industry and leadership experience preferred.
• Ability to travel up to 15%.
• Strong data entry and documentation skills with high attention to detail.
• Existing Yardi knowledge is a bonus.
• Ability to communicate effectively across multiple levels of the organization.
• Strong problem-solving, project management, and organizational skills.
• Work order Management system training.
• Work Gatekeeper framework compliance training.
• Possession of a valid, state-issued driver’s license is required.

Responsibilities

• Review and correct work order discrepancies to ensure accuracy and completeness.
• Review and input all required documentation for vendor and internal work orders prior to updating the work order to Tech Completed Status.
• Assist in assigning work orders to Maintenance Technicians/Vendors in accordance with skills/abilities/specialties.
• Monitor that each technician is scheduled with a full day of work.
• Conduct daily reviews of open work orders to verify data accuracy, status updates, and compliance with policies.
• Assist with correcting work order discrepancies identified by the Work Order Analyst Team.
• Assist daily with reviewing, creating, and receiving purchase orders for vendor work orders.
• Provide feedback to leadership on identified repeated discrepancies within work orders.
• Support cancellation and duplication review processes, ensuring proper approvals.
• Ensure all work order notes and updates are timely, accurate, and detailed.
• Train onsite teams on work order policies, data accuracy, and system processes.
• Contribute to best practices for work order processing.
• Provide real-time coaching and guidance to maintenance teams on documentation.
• Work with local/regional leadership to address knowledge gaps and improve policy adherence.
• Adhere to policies governing Military Housing work orders.
• Assist in process improvements to enhance accuracy and efficiency.
• Act as a liaison between onsite teams and leadership to ensure standards.
• Participate in policy reviews and updates.

Skills

Customer service

Administrative experience

Data entry

Documentation

Communication

Problem solving

Project management

Organizational skills

Leadership

Travel readiness

Education

High School Diploma or GED

Tools

Outlook

Excel

Word

Yardi

Job description

Balfour Beatty Communities is seeking a Service Center Coordinator to manage work order transactions, ensure accuracy, and maintain data integrity in Yardi. You will support onsite teams, coordinate entries and approvals, and act as a liaison between regional leadership and operations.

The role emphasizes training, policy adherence, and continuous improvement in service center operations while ensuring documentation and scheduling are precise and up to date.