Service Center Coordinator - Maintenance & Work Orders

Socket.dev; Minot (ND); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical and dental insurance

401K with employer matching

Robust PTO

Volunteer days

Disability insurance

Life insurance

Job summary

Balfour Beatty Communities is hiring a Service Center Coordinator to manage work order transactions, ensure compliance, and support onsite teams. You will maintain data integrity in Yardi, review documentation, and escalate issues as needed.

Responsibilities include training teams, reviewing purchase orders, and providing feedback to leadership to improve policy adherence and efficiency. This role requires strong communication, detail orientation, and travel up to 15%.

Qualifications

• High School Diploma or GED required.
• Minimum of two (2) years of customer service and administrative experience.
• Relevant industry and leadership experience preferred.
• Ability to travel up to 15%.
• Strong data entry and documentation skills with high attention to detail.
• Proficiency with Outlook, Excel and Word.
• Existing Yardi knowledge is a bonus.
• Ability to communicate effectively across multiple levels of the organization.
• Strong problem-solving, project management, and organizational skills.
• Work order Management system training.
• Work Gatekeeper framework compliance training.
• Possession of a valid, state-issued driver’s license and safe driving record is also required.

Responsibilities

• Review and correct work order discrepancies to ensure accuracy and completeness.
• Review and input all required documentation for vendor and internal work orders prior to updating the work order to Tech Completed Status. Provide feedback to leadership on discrepancies.
• Assists in assigning work orders to Maintenance Technicians/Vendors in accordance with skills/abilities/specialties.
• Monitor that each technician is scheduled with a full day of work.
• Conduct daily reviews of open work orders to verify data accuracy, status updates, and compliance with work order management policies.
• Assist with correcting work order discrepancies identified by the Work Order Analyst Team ensuring compliance with work order management policies.
• Assist daily with reviewing, creating, and receiving purchase orders for vendor work orders. Ensuring we have an approved Purchase Order for each vendor work order prior to commencing repairs.
• Provide feedback to leadership on identified repeated discrepancies within work orders prior to Tech Completed Status.
• Support cancellation and duplication review processes, ensuring all changes follow proper approval protocols.
• Ensure all work order notes and updates are timely, accurate, and detailed for transparent tracking.
• Train onsite teams on work order management policies, data accuracy, and system processes to ensure consistency in execution.
• Contribute to best practices for work order processing.
• Provide real-time coaching and guidance to maintenance teams on ensuring work order completion meets documentation requirements.
• Work collaboratively with local and regional leadership to address knowledge gaps and improve policy adherence across all levels.
• Adhere to all policies governing Military Housing work order management.
• Assist in the development and implementation of process improvements to enhance work order accuracy and efficiency.
• Act as a liaison between onsite teams and leadership to ensure policies are followed and work orders meet established standards.
• Participate in periodic policy reviews and recommend updates to reflect operational changes and best practices.

Skills

Customer service

Administrative experience

Data entry

Communication across levels

Problem solving

Project management

Education

High School Diploma or GED

Tools

Outlook

Excel

Word

Yardi

Job description

Balfour Beatty Communities is hiring a Service Center Coordinator to manage work order transactions, ensure compliance, and support onsite teams. You will maintain data integrity in Yardi, review documentation, and escalate issues as needed.

Responsibilities include training teams, reviewing purchase orders, and providing feedback to leadership to improve policy adherence and efficiency. This role requires strong communication, detail orientation, and travel up to 15%.