Work From Home - Remote Client Support Specialist

AIL; Clearfield (UT); Remote; USD 30,000 - 70,000; Full time

Benefits offered by this job

Training provided

Mentorship program

Career advancement opportunities

Full remote work

Job summary

AO Globe Life offers a 100% remote customer service opportunity where you help families understand life, accident, and health insurance options. You will guide clients through enrollment, provide ongoing support, and build long-term relationships, all from a home office.

No previous insurance experience is required; comprehensive training and mentorship are provided, with licensing guidance to support career growth and advancement in a performance-driven environment.

Qualifications

• Must be 18+ years old and legally eligible to work in the United States.
• Must reside in the United States and have a reliable computer with webcam and high-speed internet.
• No prior insurance experience required; training and licensing guidance provided.
• Willingness to obtain appropriate Life & Health Insurance License where required.

Responsibilities

• Engage with individuals who requested information about benefits and enrollment.
• Conduct virtual consultations via Zoom or phone.
• Explain life, accident, and health insurance options to clients.
• Guide eligible clients through applications and enrollment processes.
• Maintain accurate digital client records and provide ongoing service.

Skills

Strong communication

Customer service

Active listening

Professional demeanor

Zoom experience

Independent work

Tools

Zoom

Web-based apps

Job description

Work From Home -Remote Client Support Specialist

AO Globe Life | 100% Work From Home | U.S. Applicants | Flexible Schedule | Training Provided

Build Your Career From Home While Helping Working Families

Are you looking for afully remote customer service opportunitywhere you can help people, build professional skills, and create opportunities for long-term career advancement?

AO Globe Life is expanding our virtual team and seeking motivated, people-focused professionals for ourRemote Customer Service / Client Benefitsteam.

In this role, you'll connect with individuals and families who haverequested information about available benefit programs, answer questions, provide personalized guidance, assist with enrollment, and build long-term client relationships.

For individuals interested in career growth, AO also providestraining, mentorship, and opportunities to develop into team leadership and management roles based on performance.

• 100% Remote / Work From Home
• Entry-Level & Experienced Applicants Welcome
• Qualified Client Opportunities Provided
• No Traditional Cold Calling
• Weekly Performance-Based Pay
• Flexible Scheduling
• Training & One-on-One Mentorship
• Leadership & Management Advancement

What You'll Do

Customer Service & Client Support

As a Remote Customer Service Representative, you'll help provide a professional and positive experience for prospective and existing clients.

• Connect with individuals who have requested information about available benefits

• Schedule and conduct virtual consultations through Zoom and phone

• Listen to client needs and answer questions professionally

• Explain available life, accident, and supplemental health insurance options

• Help clients understand benefit and coverage choices

• Guide eligible clients through applications and enrollment

• Assist with policy reviews and beneficiary updates

• Provide ongoing customer service and follow-up

• Maintain accurate digital client records and documentation

• Build long-term relationships through professional, consistent service

Qualified Client Opportunities — No Traditional Cold Calling

Instead of spending your day searching for prospects, you'll connect with individuals who haveexpressed interest in receiving information about available benefits.

This allows you to focus on:

Connecting → Understanding Needs → Educating → Providing Solutions → Enrollment → Ongoing Service

No traditional cold calling and no requirement to purchase leads.

Weekly Performance-Based Pay

This is acommission-based independent contractor opportunity, rather than a guaranteed hourly or salaried customer-service position.

Compensation opportunities may include:

• Weekly commission payments via direct deposit

• Performance-based bonuses

• Uncapped personal production potential

• Renewal and residual income opportunities

• Leadership incentives as you advance

• Recognition and achievement incentives

Individual earnings vary based on activity, production, performance, and results.

100% Remote / Work From Home

Build your career without the daily commute.

Client appointments, training, coaching, and team collaboration are conducted virtually.

Your remote environment may include:

• Zoom client appointments

• Phone consultations

• Online training

• Digital enrollment systems

• Virtual coaching and mentorship

• Remote team meetings

Flexible Scheduling

This opportunity provides flexibility to organize your work schedule while maintaining the consistency necessary to serve clients and achieve your professional goals.

Successful remote representatives are typicallyorganized, self-motivated, dependable, disciplined, and accountable with their time.

No Insurance Experience? Training Is Provided.

Previous insurance experience isnot required.

You’ll receive training and professional development that may include:

• Structured virtual onboarding

• State insurance licensing guidance

• Product and benefits education

• Customer service development

• Client communication training

• Virtual appointment preparation

• Enrollment systems and procedures

• One-on-one mentorship

• Weekly coaching

• Leadership development

Because the position involves insurance products, representatives must hold or obtain the appropriatestate Life & Health Insurance Licensebefore conducting activities requiring licensing.

Licensing guidance and support are provided.

Leadership & Career Growth

Interested in more than an entry-level customer service position?

AO provides opportunities for motivated representatives to develop skills in:

• Client relationship management

• Training and mentorship

• Recruiting and onboarding

• Coaching

• Team development

• Performance management

• Leadership

Representatives who demonstrate strong performance, consistency, professionalism, and leadership ability may pursue opportunities in:

Customer Service / Benefits Representative → Trainer & Mentor → Team Leader → Management → Senior Leadership

Advancement is based onperformance and professional development—not simply tenure.

Benefits & Professional Support

Qualifying representatives may have access to:

• Medical insurance reimbursement opportunities

• Company-supported life insurance

• Accidental Death Benefit coverage

• Renewal and residual income opportunities

• Professional coaching and mentorship

• Leadership development programs

• Union representation where applicable

• Virtual business tools and technology

Eligibility and qualification requirements may apply.

Who We're Looking For

You may be a great fit if you have:

• Strong communication and active-listening skills

• Customer-service or people-focused mindset

• Professional and positive demeanor

• Strong organization and time-management abilities

• Self-motivation and personal accountability

• Problem-solving and critical-thinking skills

• Ability to work independently from home

• Comfort communicating through Zoom and phone

• Basic computer and digital-technology skills

• Coachability and willingness to learn

• Desire for professional and financial growth

Previous experience incustomer service, client services, call centers, retail, hospitality, healthcare, administration, banking, education, recruiting, sales, management, or operationscan transfer well to this opportunity.

No previous insurance experience is required.

Minimum Requirements

Applicants must:

• Be at least18 years old

• Be physically located within theUnited States

• Be legally authorized to work in the United States

• Have a reliable computer or laptop with webcam and microphone

• Maintain reliable high-speed internet

• Have a quiet, professional workspace

• Be comfortable using Zoom and web-based applications

• Be willing to complete required training

• Be willing and able to obtain the appropriatestate Life & Health Insurance License

About AO Globe Life

AO operates within the American Income Division of Globe Life and serves working families, including members oflabor unions, credit unions, associations, veterans, and their families.

Our representatives help clients understand supplemental life, accident, and health insurance options while providing professional service throughout the enrollment process and beyond.

Our virtual environment emphasizesservice, integrity, mentorship, professional development, accountability, and performance-based career growth.

Virtual Interview Process

Qualified applicants will first receive information explaining thecareer opportunity, compensation structure, licensing requirements, training program, client process, and advancement opportunities.

Candidates interested in continuing will then have the opportunity to participate in alive virtual interview through Zoomwith our hiring team.

Ready to Build Your Remote Career?

If you're looking for a100% remote customer service opportunitywhere you can help working families, receive comprehensive training, develop valuable professional skills, and pursue long-term leadership opportunities, we'd like to hear from you.

Work From Home. Help Families. Develop Your Skills. Build Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.