Work From Home Client Itinerary Advisor

PedrosVacations; Chattanooga (TN); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Structured training

Job summary

PedrosVacations is seeking a Client Itinerary Advisor to help support the client journey by keeping information organized, coordinating schedules, and following up on requests in a fully remote environment.

The role emphasizes clear communication, professional handling of details, and proactive follow-through. Training and ongoing support are provided to help you excel in scheduling, record keeping, and delivering a positive client experience.

Qualifications

• Experience in customer-facing roles can be helpful but is not required.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Communicating with clients regarding preferences, requests, and next steps.
• Coordinating schedules, confirmations, appointments, and service details.
• Keeping client records accurate and up to date.
• Tracking pending items, deadlines, and follow-up needs.
• Providing timely updates throughout the client process.
• Assisting with changes, adjustments, or special requests.
• Researching information when additional options are needed.
• Helping resolve routine client concerns.
• Supporting the overall organization of each client account.
• Ensuring communication remains clear, professional, and consistent.

Skills

Organized

Attention to detail

Client communication

Remote work

Independent work

Job description

We are looking for organized, service-minded individuals who are confident communicating with clients and comfortable managing important details behind the scenes.

As a Client Itinerary Advisor, you will help support the client journey by keeping information organized, coordinating schedules, following up on requests, and making sure each stage of the process is handled professionally and efficiently.

This role is ideal for someone who is dependable, polished, and able to create a strong client experience through clear communication and consistent follow-through.

Previous experience is not required. Training and ongoing support are provided.

What You'll Be Responsible For

Your day-to-day responsibilities may include:

• Communicating with clients regarding preferences, requests, and next steps
• Coordinating schedules, confirmations, appointments, and service details
• Keeping client records accurate and up to date
• Tracking pending items, deadlines, and follow-up needs
• Providing timely updates throughout the client process
• Assisting with changes, adjustments, or special requests
• Researching information when additional options are needed
• Helping resolve routine client concerns
• Supporting the overall organization of each client account
• Ensuring communication remains clear, professional, and consistent

What We're Looking For

You may be a strong fit if you are:

• Highly organized and attentive to detail
• Comfortable communicating with clients
• Professional in both written and verbal communication
• Dependable with follow-up
• Able to manage multiple responsibilities at once
• Comfortable working independently in a remote environment
• Familiar with email, apps, and online platforms
• Adaptable when priorities or client needs change
• Proactive and willing to take initiative
• Focused on providing a positive client experience

Experience in customer service, hospitality, scheduling, administration, sales support, or client relations may be helpful, but it is not required.

What This Role Offers

• Fully remote work environment
• Flexible scheduling
• Structured training and onboarding
• Ongoing team support
• Access to digital tools and resources
• Opportunities to strengthen communication and client service skills
• Experience in scheduling, coordination, and customer support
• Potential for continued growth based on performance and consistency

The Kind of Person Who May Enjoy This Role

This position may be a good fit if you enjoy:

Working with People
You like communicating with clients and helping them feel informed and supported.

Keeping Things Organized
You naturally keep track of schedules, details, and follow-ups.

Solving Problems
You are comfortable researching solutions and helping move things forward.

Working Independently
You can stay productive and accountable without a traditional office environment.

Providing Strong Service
You take pride in being responsive, dependable, and professional.

Location Eligibility

Applicants must be located in an eligible region, including:

United States, United Kingdom, Mexico, Spain, Australia, or select LATAM regions.

Interview Process

Applicants selected to move forward will be invited to an interview where we will review the company, position responsibilities, training, compensation structure, support, and next steps.

There will also be an opportunity to ask questions about the role during the interview.