Fully Remote Experience Specialist

PedrosVacations; Denver (CO); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training and onboarding

Job summary

PedrosVacations is seeking organized, dependable individuals to coordinate client requests, schedules, and service information in a fully remote role. You will document details, share updates, and support clients from first contact through completion, with training provided and no prior experience required.

This position offers flexible scheduling, remote work, and opportunities to build skills in client communication and scheduling.

Qualifications

• . Must be organized and detail oriented.
• . Reliable with follow-through and professional communication.
• . Ability to manage multiple priorities in a remote setting.

Responsibilities

• Gathering client information and clarifying requests.
• Coordinating schedules, appointments, and confirmations.
• Tracking deadlines and updates.
• Communicating with clients via email and online platforms.
• Maintaining accurate notes and records.
• Assisting with adjustments or changes as needed.
• Researching information when options are required.
• Resolving routine questions and service concerns.
• Supporting a smooth client experience from first contact to completion.

Skills

Organized

Attention to detail

Reliable with follow-through

Professional communication

Multitasking

Self-directed in remote environment

Digital tools familiarity

Tools

Online systems

Basic digital tools

Job description

We are looking for organized, dependable individuals who are comfortable managing details, communicating with clients, and keeping multiple tasks moving forward.

This role supports the day-to-day coordination of client requests, schedules, confirmations, and service-related information. You'll help make sure important details are documented accurately, updates are shared on time, and clients feel supported throughout the process.

No previous experience is required. Training, resources, and continued guidance are provided.

Your Day-to-Day May Include

• Gathering client information and clarifying requests
• Coordinating schedules, appointments, and confirmations
• Tracking deadlines, updates, and outstanding details
• Communicating with clients through email and online platforms
• Maintaining accurate notes and records
• Assisting with adjustments or changes as they arise
• Researching information when additional options are needed
• Helping resolve routine questions and service concerns
• Supporting a smooth client experience from first contact through completion

What We're Looking For

A strong candidate will be:

• Organized and attentive to detail
• Reliable with follow-through
• Comfortable communicating professionally
• Able to manage several priorities at once
• Self-directed in a remote environment
• Comfortable using basic digital tools and online systems
• Adaptable when plans or priorities change
• Willing to learn new processes and platforms
• Focused on providing a positive customer experience

Experience in customer service, administration, scheduling, hospitality, or coordination may be helpful, but it is not required.

What You'll Gain

This role provides an opportunity to build experience in:

• Client communication
• Scheduling and coordination
• Customer support
• Digital organization
• Problem-solving
• Time management
• Remote workflow management

You'll also receive structured training and access to ongoing support as you become familiar with the role.

Work Structure

• Fully remote environment
• Flexible scheduling
• Training and onboarding provided
• Ongoing resources and team support
• Independent day-to-day responsibilities
• Opportunities for continued skill development
• Growth potential based on performance and consistency

Who May Enjoy This Role

This position may be a good fit for someone who enjoys organizing information, helping people, and working behind the scenes to keep things running smoothly.

It may appeal to individuals transitioning into remote work, career changers, stay-at-home parents, military spouses, or those with backgrounds in customer service and administrative support.

Location Eligibility

Applicants must be located in an eligible region, including:

United States, United Kingdom, Mexico, Spain, Australia, or select LATAM regions.

What Happens Next

Applicants selected to move forward will be invited to an interview where we'll discuss the company, role expectations, responsibilities, training, compensation structure, and next steps.

There will also be time to ask questions about the position during the interview.