Remote Customer Services Advisor

PedrosVacations; Kansas City (MO); Remote; USD 42,000 - 54,000; Full time

Job summary

PedrosVacations is seeking organized professionals to manage client journeys from planning to final confirmation. This fully remote role focuses on communication, scheduling, coordination, and accurate record-keeping to ensure a seamless client experience.

The position offers flexible scheduling, structured onboarding, and ongoing team guidance to develop client-service and coordination skills. Prior industry experience is not required, and training is provided.

Qualifications

• Highly organized and detail-oriented.
• Professional and confident in client communication.
• Reliable with strong follow-through.
• Comfortable managing multiple priorities at once.
• Able to work independently and stay productive remotely.
• Comfortable using email, online systems, and digital tools.
• Adaptable when requests or priorities change.
• Calm and solution-focused when handling client concerns.
• Willing to learn new processes and systems.
• Focused on providing a thoughtful, positive client experience.

Responsibilities

• Communicating with clients regarding preferences, requests, and upcoming details.
• Coordinating schedules, appointments, confirmations, and service arrangements.
• Keeping client records accurate, organized, and current.
• Tracking follow-ups, deadlines, pending items, and changes; providing timely updates.
• Reviewing details carefully before arrangements are finalized.
• Assisting with special requests and routine adjustments.
• Communicating with service providers when additional information is needed.
• Helping resolve common client concerns professionally and efficiently.
• Ensuring each client receives consistent support from beginning to end.

Skills

Highly organized

Detail-oriented

Client communication

Follow-through

Multitasking

Remote work

Email proficiency

Adaptability

Problem solving

Customer experience

Job description

About the Opportunity

We're looking for organized, dependable professionals who enjoy creating well-managed experiences for clients and keeping important details on track.

You will support the client journey from initial planning through final confirmation. Your work will involve communication, scheduling, coordination, follow-up, and ensuring that each step is handled accurately and professionally.

This is a fully remote position with flexibility built into the role. Prior industry experience is not required, and training is provided.

What You'll Be Responsible For

Your day-to-day responsibilities may include:

• Communicating with clients regarding preferences, requests, and upcoming details
• Coordinating schedules, appointments, confirmations, and service arrangements
• Keeping client records accurate, organized, and current
• Tracking follow-ups, deadlines, pending items, and changesProviding timely updates throughout the planning process
• Reviewing details carefully before arrangements are finalized
• Assisting with special requests and routine adjustments
• Communicating with service providers when additional information is needed
• Helping resolve common client concerns professionally and efficiently
• Ensuring each client receives consistent support from beginning to end

What We're Looking For

You may be a strong fit if you are:

• Highly organized and detail-oriented
• Professional and confident in client communication
• Reliable with strong follow-through
• Comfortable managing multiple priorities at once
• Able to work independently and stay productive remotely
• Comfortable using email, online systems, and digital tools
• Adaptable when requests or priorities change
• Calm and solution-focused when handling client concerns
• Willing to learn new processes and systems
• Focused on providing a thoughtful, positive client experience

Experience in customer service, hospitality, administration, scheduling, coordination, or other client-facing roles can be helpful, but is not required.

What You Can Expect

• Fully remote work environment
• Flexible scheduling
• Structured onboarding and training
• Ongoing guidance and team support
• Access to professional tools and resources
• Opportunities to strengthen client-service and coordination skills
• Continued learning and development
• Opportunities for growth based on performance and experience

Who May Enjoy This Role

This position can be a good fit for individuals who enjoy staying organized, communicating with people, and managing the details that keep a client experience running smoothly.

Candidates transitioning from administrative support, customer service, hospitality, scheduling, coordination, or similar roles may find many of their existing skills transfer well.

Location Eligibility

Applicants must be authorized to work in:

United States
United Kingdom
Mexico
Spain
Australia
Eligible Latin American regions