Client Experience Advisor

Hopesglobalgetaways; Cape Coral (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible scheduling options

Guided onboarding support

Eligibility for travel-related incentives

Job summary

A growing travel service company is seeking a Client Experience Advisor to assist clients with their travel plans in a remote role. The advisor will communicate travel preferences, coordinate trip components, and maintain records. Successful candidates will have strong communication skills, reliability, and the ability to work independently in a virtual environment. Support and training resources are provided to ensure success in the position. Applicants must be authorized to work in the United States and be at least 18 years old.

Qualifications

• Must be at least 18 years of age.
• Applicants must be authorized to work within the United States.
• Background in customer-facing roles is helpful but not required.

Responsibilities

• Communicate with clients to gather travel preferences.
• Assist with coordinating trip components.
• Provide progress updates on reservations.
• Maintain accurate coordination notes and client records.

Skills

Strong communication skills

Reliability and organization

Client-focused mindset

Comfort navigating online tools

Job description

Role Overview

We are currently expanding our team and inviting applications for a Client Experience Advisor position. In this role, you'll assist individuals as they organize upcoming travel plans by helping coordinate arrangements, sharing helpful updates, and supporting a smooth planning process from start to confirmation.

This remote opportunity is well suited for individuals who enjoy working with people, staying organized, and contributing to positive client experiences while building professional coordination skills. Training resources and ongoing support are available to help you get started successfully.

Key Responsibilities

• Communicate with clients to gather travel preferences and important planning details
• Assist with coordinating trip components such as accommodations, transportation, and activities
• Provide progress updates regarding reservations and scheduling timelines
• Help review destination and package options using approved supplier platforms
• Respond to questions through email, phone, and secure messaging channels
• Maintain accurate coordination notes and client records
• Participate in onboarding activities and continued learning sessions

What This Opportunity Includes

• Flexible scheduling options designed around independent workflow
• Guided onboarding support with access to ongoing training resources
• Exposure to established travel planning systems and supplier networks
• Eligibility for travel-related incentives and recognition opportunities
• Opportunities to grow into expanded planning or advisory pathways

Preferred Qualifications

• Strong communication skills with a client-focused mindset
• Reliable organization and attention to detail
• Comfort navigating online tools and communication platforms
• Ability to manage responsibilities independently in a virtual environment
• Background in customer-facing roles, hospitality, scheduling, or administrative support is helpful but not required
• Must be at least 18 years of age
• Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions