Work from Home Bilingual Spanish Fraud Specialist up to $25.00 per hour

Total System Services; Sarasota (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading payment solutions company is seeking a Customer Service Representative for a primarily remote position. The role offers a competitive salary of up to $18/hour, a comprehensive benefits package, and opportunities for career growth in the payment technology sector. Candidates should be bilingual in Spanish and English, possess relevant experience, and be available for mid to late shifts including weekends.

Benefits

Comprehensive benefits package including medical, dental, vision care

Supportive work environment with a focus on employee development

Paid time off

Qualifications

• Minimum of 12 months recent contact center or work-from-home experience.
• Availability for mid to late shifts, including weekends.
• Completion of background checks.

Responsibilities

• Respond to customer inquiries via telephone.
• Resolve payment and account requests.
• Enter data into client systems.

Skills

Bilingual in Spanish and English

Problem-solving skills

Data entry

Education

High School Diploma or Equivalent

Job description

Employer Industry: Payment Solutions

Why consider this job opportunity:
- Salary up to $18.00 per hour, including a 20% language differential
- Primarily remote work opportunity within the United States, with occasional on-site requirements
- Comprehensive benefits package including medical, dental, vision care, and paid time off
- Opportunity to gain experience in the payment technology sector and build foundational knowledge
- Supportive work environment with a focus on employee development

What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone, providing problem resolution in line with service standards
- Resolve basic payment and account-related requests, including card activations and updates
- Enter required data into client systems and databases, following established documentation and processes
- Escalate unresolved issues to more experienced Customer Service Representatives or designated departments
- Build knowledge of products, policies, and procedures to effectively assist customers

What is Required (Qualifications):
- High School Diploma or Equivalent
- Minimum of 12 months of recent contact center or work-from-home experience
- Must be bilingual in Spanish and English
- Availability for mid to late shifts, including weekends
- Completion of a background check, including criminal, credit, and employment verification

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role within a technology or payment solutions company
- Familiarity with payment processing systems and customer service best practices
- Strong problem-solving skills and the ability to navigate computerized data entry systems

#PaymentSolutions #CustomerService #RemoteWork #BilingualOpportunity #CareerGrowth

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