Work from Home Bilingual Spanish Fraud Specialist up to $25.00 per hour

Total System Services; Laredo (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in payment solutions seeks a Customer Service Representative to assist clients with inquiries and resolve account-related issues. This role offers a competitive salary with potential for growth and a supportive work environment, primarily remote. Candidates must be bilingual in Spanish and English, with a strong customer service background.

Benefits

Comprehensive benefits package including medical, dental, vision care, and paid time off

Recognition programs and charitable gift matching options

Opportunity for career advancement and growth

Qualifications

• Minimum of 12 months recent contact center or work-from-home experience.
• Ability to pass a comprehensive background check including criminal and credit checks.
• Open to work schedule including mid-shift to late hours and weekends.

Responsibilities

• Respond to customer inquiries via telephone, providing problem resolution.
• Resolve basic payment and account-related requests, including card activations.
• Maintain detailed knowledge of the company's products and services.

Skills

Bilingual in Spanish and English

Problem-solving

Customer service

Education

High School Diploma or Equivalent

Job description

Employer Industry: Payment Solutions

Why consider this job opportunity:
- Salary of $15.00 per hour with a 20% language differential, totaling up to $18.00 per hour
- Opportunity for career advancement and growth within the organization
- Flexibility to work primarily remote within the United States
- Comprehensive benefits package including medical, dental, vision care, and paid time off
- Recognition programs and charitable gift matching options
- Supportive and collaborative work environment

What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone, providing problem resolution in line with service standards
- Resolve basic payment and account-related requests, including card activations and address updates
- Maintain detailed knowledge of the company's products and services for assigned clients
- Analyze customer service needs for communication to service and technical departments as needed
- Enter required data into client systems and escalate unresolved issues to more experienced representatives

What is Required (Qualifications):
- High School Diploma or Equivalent
- Minimum of 12 months of recent contact center or work-from-home experience
- Must be bilingual in Spanish and English
- Open to a work schedule that may include mid-shift to late hours and weekends
- Ability to pass a comprehensive background check including criminal and credit checks

How to Stand Out (Preferred Qualifications):
- Experience in customer service roles within the payment solutions industry
- Familiarity with computerized data entry systems and graphic user interfaces (GUIs)
- Strong problem-solving skills and ability to work under close supervision
- Demonstrated ability to follow established procedures and guidelines

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