Work from Home Bilingual Spanish Fraud Specialist up to $25.00 per hour

Total System Services; McAllen (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in the payment solutions industry is seeking a customer service representative for a remote position that requires bilingual skills in Spanish and English. This role involves answering customer inquiries, resolving payment and account issues, and requires approximately 12 months of relevant experience. Comprehensive benefits and a supportive team environment are offered, along with flexible scheduling that may include weekends.

Benefits

Comprehensive benefits package including medical, dental, vision care, and retirement options

Paid time off and recognition programs

Qualifications

• 12 months recent contact center or work-from-home experience.
• Ability to work mid-shift to late hours, including weekends.
• Completion of a background check is required.

Responsibilities

• Respond to customer inquiries and provide problem resolution.
• Resolve basic payment and account-related requests.
• Build knowledge of products and policies through training.

Skills

Bilingual in Spanish and English

Strong problem-solving skills

Customer service protocols

Education

High School Diploma or Equivalent

Job description

Employer Industry: Payment Solutions

Why consider this job opportunity:
- Salary up to $18.00 per hour with a 20% language differential
- Primarily remote work opportunity within the United States, with occasional on-site presence required
- Comprehensive benefits package including medical, dental, vision care, and retirement options
- Paid time off and recognition programs available
- Opportunity to work with a dynamic team in the payments technology landscape

What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone to provide problem resolution in accordance with service standards
- Resolve basic payment and account-related requests, including card activations and updates for cardholders
- Enter required data into client-provided systems and databases
- Analyze customer service needs and escalate unresolved issues to more experienced representatives
- Build knowledge of products, policies, and procedures through training and reference materials

What is Required (Qualifications):
- High School Diploma or Equivalent
- Minimum of 12 months of recent contact center or work-from-home experience
- Bilingual in Spanish and English
- Open to a work schedule that may include mid-shift to late hours, including weekends
- Completion of a background check, including criminal, credit, and employment verification

How to Stand Out (Preferred Qualifications):
- Familiarity with payment processing systems and customer service protocols
- Strong problem-solving skills and ability to navigate computerized data entry systems
- Ability to work under close supervision while following established procedures

#PaymentSolutions #CustomerService #RemoteWork #Bilingual #CareerOpportunity

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