Work from Home Bilingual Spanish Fraud Specialist up to $25.00 per hour

Total System Services; Grapevine (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in payment solutions is seeking customer service representatives for remote work. The role involves assisting customers with inquiries, resolving account-related issues, and is perfect for bilingual candidates. Enjoy comprehensive benefits and opportunities for advancement while working in a supportive environment.

Benefits

Comprehensive benefits package including medical, dental, and vision care

Career advancement opportunities

Qualifications

• 12 months experience in contact center or work-from-home roles preferred.
• Open to flexible work schedule including weekends.
• Pass background check including criminal, credit, and employment verification.

Responsibilities

• Respond to customer inquiries via telephone and provide problem resolution.
• Resolve payment and account-related requests for clients.
• Input data accurately into client systems.

Skills

Bilingual in Spanish and English

Strong problem-solving skills

Attention to detail

Education

High School Diploma or Equivalent

Job description

Employer Industry: Payment Solutions

Why consider this job opportunity:
- Salary up to $18.00 per hour with a 20% language differential
- Opportunity for career advancement within a dynamic and growing company
- Primarily remote work flexibility within the United States
- Comprehensive benefits package including medical, dental, vision care, and retirement options
- Supportive work environment with a focus on training and development

What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone, providing problem resolution in line with service standards
- Resolve basic payment and account-related requests for assigned clients, utilizing user-friendly systems
- Enter required data into client systems and databases accurately
- Build knowledge of products, policies, and procedures for a limited number of clients
- Escalate unresolved customer issues to more experienced representatives or designated departments

What is Required (Qualifications):
- High School Diploma or Equivalent
- Minimum of 12 months of recent contact center or work-from-home experience
- Bilingual in Spanish and English
- Open to a flexible work schedule including mid-shift to late hours and weekends
- Ability to pass a background check including criminal, credit, and employment verification

How to Stand Out (Preferred Qualifications):
- Familiarity with payment processing systems and customer service best practices
- Strong problem-solving skills and attention to detail
- Ability to work under close supervision while following established procedures

#PaymentSolutions #CustomerService #RemoteWork #CareerGrowth #BilingualOpportunity

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