Work from Home Bilingual Spanish Fraud Specialist up to $25.00 per hour

Total System Services; Jacksonville (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading payment solutions company is seeking a bilingual customer service representative to join their dynamic team. This primarily remote position offers up to $18.00 per hour, comprehensive benefits, and an opportunity to hone customer service skills in a growing industry. The ideal candidate will have a high school diploma, contact center experience, and be fluent in Spanish and English.

Benefits

Comprehensive benefits package including medical, dental, and vision care

Paid time off

Flexible work schedule

Qualifications

• Minimum 12 months of recent contact center or work-from-home experience.
• Flexibility with work schedule may include mid to late shifts and weekends.
• Familiarity with payment processing systems is a plus.

Responsibilities

• Respond to customer inquiries via telephone, providing problem resolution.
• Resolve basic payment and account-related requests.
• Utilize computerized data entry systems to enter required data.

Skills

Bilingual in Spanish and English

Problem-solving

Customer service

Education

High School Diploma or Equivalent

Job description

Employer Industry: Payment Solutions

Why consider this job opportunity:
- Salary up to $18.00 per hour with a 20% language differential
- Primarily remote work opportunity within the United States
- Comprehensive benefits package including medical, dental, vision care, and paid time off
- Opportunity to work with a diverse and dynamic team in the payments technology industry
- Chance to build valuable customer service skills in a growing sector

What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone, providing problem resolution in line with service standards
- Resolve basic payment and account-related requests, including card activations and updates for cardholders
- Maintain current knowledge of products and services to effectively assist customers
- Utilize computerized data entry systems to enter required data and analyze customer service needs
- Escalate unresolved customer grievances to more experienced representatives or designated departments

What is Required (Qualifications):
- High School Diploma or Equivalent
- Minimum 12 months of recent contact center or work-from-home experience
- Must be bilingual in Spanish and English
- Open to a flexible work schedule that may include mid to late shifts and weekends
- Must complete a background check including criminal and credit checks

How to Stand Out (Preferred Qualifications):
- Familiarity with payment processing systems and customer service best practices
- Experience in a fast-paced contact center environment
- Strong problem-solving skills and ability to handle customer inquiries efficiently
- Ability to work independently and as part of a team
- Previous experience in a bilingual customer service role

#PaymentSolutions #CustomerService #RemoteWork #CareerOpportunity #BilingualJobs

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