Work from Home Bilingual Spanish Fraud Specialist up to $25.00 per hour

Total System Services; Bradenton (FL); Remote; USD 32,000 - 42,000; Full time

Job summary

A leading provider in payment solutions is seeking customer service representatives to assist with inquiries and problem resolution. This remote position offers an hourly salary up to $18, with a comprehensive benefits package and opportunities for career advancement. Candidates must be bilingual in Spanish and English and have experience in contact center environments.

Benefits

Comprehensive benefits package

Flexibility to work remotely

Opportunity for career advancement

Qualifications

• Must have 12 months recent contact center experience.
• Flexible schedule with potential mid to late shifts and weekends.

Responsibilities

• Respond to customer inquiries via telephone.
• Resolve payment and account-related requests.
• Enter data accurately into client systems.

Skills

Bilingual (Spanish and English)

Problem-solving

Customer service

Education

High School Diploma or Equivalent

Job description

Employer Industry: Payment Solutions

Why consider this job opportunity:
- Salary up to $18.00 per hour with a 20% language differential
- Opportunity for career advancement and growth within the organization
- Flexibility to work primarily remotely within the United States
- Comprehensive benefits package including medical, dental, vision, and paid time off
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and engagement

What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone, providing problem resolution in accordance with service standards
- Resolve basic payment and account-related requests for assigned company clients
- Maintain detailed knowledge of products and services to assist cardholders effectively
- Enter required data into client systems and databases accurately
- Escalate unresolved customer grievances to more experienced representatives or designated departments

What is Required (Qualifications):
- High School Diploma or Equivalent
- Minimum of 12 months of recent contact center or work-from-home contact experience
- Must be bilingual in Spanish and English
- Must be open to a flexible work schedule that may include mid to late shifts and weekends
- Ability to complete a background check, including criminal and credit checks

How to Stand Out (Preferred Qualifications):
- Familiarity with payment processing systems and customer service best practices
- Experience working in a remote team environment
- Strong problem-solving skills and ability to navigate computerized systems

#PaymentSolutions #CustomerService #RemoteWork #Bilingual #CareerOpportunity

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