Work from Home Bilingual Spanish Fraud Specialist up to $25.00 per hour

Total System Services; Lakeland (FL); Remote; USD 32,000 - 40,000; Full time

Job summary

Total System Services is seeking customer service representatives for remote work. Candidates should be bilingual in Spanish and English, with a high school diploma and customer service experience. This role offers a competitive salary, comprehensive benefits, and opportunities for professional growth within a supportive environment.

Benefits

Comprehensive benefits package (medical, dental, vision)

Paid time off

Recognition programs

Qualifications

• Minimum of 12 months recent contact center or work from home experience.
• Familiarity with payment processing systems preferred.
• Strong ability to navigate computerized data entry systems.

Responsibilities

• Respond to customer inquiries via telephone, providing problem resolution.
• Handle basic or tier 1 payment and account-related requests.
• Maintain detailed knowledge of assigned clients' products and services.

Skills

Bilingual in Spanish and English

Problem-solving

Attention to detail

Education

High School Diploma or Equivalent

Job description

Employer Industry: Payment Solutions

Why consider this job opportunity:
- Salary up to $18.00 per hour with a 20% language differential
- Eligible for primarily remote work within the United States
- Comprehensive benefits package including medical, dental, and vision care
- Paid time off and recognition programs
- Opportunity to work with a dynamic team in the payment technology landscape
- Supportive work environment with a focus on employee growth and development

What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone, providing problem resolution in accordance with service standards
- Handle basic or tier 1 payment and account-related requests, including card activations and updates
- Maintain detailed knowledge of assigned clients' products and services
- Analyze customer service needs for communication to service and technical departments
- Enter required data into client-provided systems and databases

What is Required (Qualifications):
- High School Diploma or Equivalent
- Minimum of 12 months of recent contact center or work from home experience
- Must be bilingual in Spanish and English
- Availability for a work schedule that may include mid-shift to late hours and weekends
- Completion of a background check, including criminal, credit, and verification of education and employment

How to Stand Out (Preferred Qualifications):
- Familiarity with payment processing systems and customer service best practices
- Ability to navigate computerized data entry systems effectively
- Strong problem-solving skills and attention to detail
- Previous experience in a remote work environment

#PaymentSolutions #CustomerService #RemoteWork #CareerOpportunity #BilingualJobs

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