Work from Home Bilingual Spanish Fraud Specialist up to $25.00 per hour

Total System Services; Lubbock (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading payment solutions company is seeking a Bilingual Customer Service Representative for primarily remote work. The role involves assisting customers with payment and account-related inquiries, with a focus on providing excellent service. Candidates should have a high school diploma and experience in a contact center environment, as well as bilingual proficiency in Spanish and English. Competitive hourly pay and comprehensive benefits are offered, along with opportunities for career growth within the organization.

Benefits

Comprehensive benefits including medical, dental, and vision care

Paid time off and retirement options

Supportive work environment focused on employee recognition

Qualifications

• 12 months recent contact center experience required.
• Must be bilingual in Spanish and English.
• Willingness to work mid to late shifts, including weekends.

Responsibilities

• Respond to customer inquiries via telephone and resolve issues.
• Maintain knowledge of products and services.
• Utilize data entry systems to document interactions and issues.

Skills

Problem-solving

Bilingual (Spanish & English)

Customer service best practices

Education

High School Diploma or Equivalent

Job description

Employer Industry: Payment Solutions

Why consider this job opportunity:
- Salary up to $18.00 per hour, including a 20% language differential for bilingual candidates
- Opportunity for career advancement within a rapidly growing company
- Primarily remote work option with occasional in-office meetings
- Comprehensive benefits package including medical, dental, and vision care, paid time off, and retirement options
- Supportive work environment with a focus on employee recognition and development

What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone, providing problem resolution in line with service standards
- Resolve basic payment and account-related requests, including card activations and updates
- Maintain knowledge of products, policies, and procedures for assigned clients
- Utilize computerized data entry systems to document customer interactions and issues
- Escalate unresolved customer grievances to experienced representatives or appropriate departments

What is Required (Qualifications):
- High School Diploma or Equivalent
- Minimum of 12 months of recent contact center or work-from-home experience
- Must be bilingual in Spanish and English
- Willingness to work mid to late shifts, including weekends
- Ability to pass a comprehensive background check

How to Stand Out (Preferred Qualifications):
- Familiarity with payment processing systems and customer service best practices
- Strong problem-solving skills and ability to work under close supervision
- Experience with a variety of communication methods (phone, email, chat) in a customer service role

#PaymentSolutions #CustomerService #RemoteWork #BilingualOpportunities #CareerGrowth

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