Work from Home Bilingual Spanish Fraud Specialist up to $25.00 per hour

Total System Services; Austin (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in payment solutions is seeking a bilingual Customer Service Representative for primarily remote work. This role involves resolving customer inquiries, providing problem resolution, and ensuring a collaborative environment. Candidates should have a high school diploma and relevant customer service experience.

Benefits

Comprehensive benefits package

Paid time off

Career advancement opportunities

Supportive work environment

Qualifications

• Minimum 12 months of recent contact center or work-from-home experience.
• Availability for mid-shift to late hours and weekends.
• Completion of a background check required.

Responsibilities

• Respond to customer inquiries via telephone.
• Resolve basic payment and account-related requests.
• Enter data into client systems and escalate unresolved issues.

Skills

Bilingual in Spanish and English

Customer Service

Problem Resolution

Education

High School Diploma or Equivalent

Job description

Employer Industry: Payment Solutions

Why Consider this Job Opportunity:
- Salary up to $18.00 per hour with a 20% language differential for bilingual candidates
- Opportunity for career advancement within the organization
- Eligible for primarily remote work within the United States, with occasional on-site presence required
- Comprehensive benefits package including medical, dental, and vision care, paid time off, and retirement options
- Supportive and collaborative work environment that values diversity and inclusion

What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone to provide problem resolution in line with service standards
- Resolve basic payment and account-related requests, including card activations and updates for cardholders
- Enter required data into client systems and databases while following established documentation processes
- Build product knowledge and understanding of policies and procedures for a limited number of clients
- Escalate unresolved customer issues to more experienced Customer Service Representatives or designated departments

What is Required (Qualifications):
- High School Diploma or Equivalent
- A minimum of 12 months of recent contact center or work-from-home contact experience
- Must be bilingual in Spanish and English
- Availability for a work schedule that may include mid-shift to late hours and weekends
- Completion of a background check, including criminal and credit checks, and verification of education and past employment

How to Stand Out (Preferred Qualifications):
- Familiarity with payment processing systems and customer service protocols
- Experience in a fast-paced contact center environment

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