Work from Home Bilingual Spanish Fraud Specialist up to $25.00 per hour

Total System Services; Irving (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

Une entreprise de solutions de paiement recherche un représentant du service à la clientèle. Le poste, principalement à distance, nécessite des compétences bilingues en espagnol et en anglais, ainsi qu'une expérience en service à la clientèle. Le candidat idéal travaillera à répondre aux demandes des clients, tout en ayant la possibilité d'évoluer au sein de l'organisation.

Benefits

Comprehensive benefits package

Paid time off

Retirement options

Qualifications

• Minimum de 12 mois d'expérience récente en centre d'appels ou en télétravail.
• Doit être bilingue en espagnol et anglais.
• Ouvert à un horaire de travail qui peut inclure des quarts de travail tardifs ou les week-ends.

Responsibilities

• Répondre aux demandes des clients par téléphone et résoudre des problèmes.
• Maintenir une connaissance détaillée des produits et services.
• Entrer les données requises dans les systèmes client et bases de données.

Skills

Problem Solving

Bilingual (Spanish/English)

Education

High School Diploma or Equivalent

Tools

Graphic User Interface (GUI)

Job description

Employer Industry: Payment Solutions

Why consider this job opportunity:
- Salary up to $18.00 per hour with a 20% language differential
- Opportunity for career advancement within the organization
- Primarily remote work within the United States, with occasional on-site presence required
- Comprehensive benefits package including medical, dental, and vision care, paid time off, and retirement options
- Supportive work environment with a focus on employee well-being and recognition programs

What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone, providing problem resolution in line with service standards
- Resolve basic or tier 1 payment and account-related requests, including card activations and updates
- Maintain detailed knowledge of products and services to assist customers effectively
- Enter required data into client systems and databases, following established processes
- Escalate unresolved customer issues to more experienced representatives or designated departments

What is Required (Qualifications):
- High School Diploma or Equivalent
- Minimum of 12 months of recent contact center or work-from-home experience
- Must be bilingual in Spanish and English
- Open to a work schedule that may include mid-shift to late hours and weekends
- Completion of a background check, including criminal and credit checks

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role, particularly in payment processing or financial services
- Familiarity with Graphic User Interface (GUI) systems
- Strong problem-solving skills and ability to navigate complex customer inquiries

#PaymentSolutions #CustomerService #RemoteWork #CareerOpportunity #BilingualJobs

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