Work from Home Bilingual Spanish Fraud Specialist up to $25.00 per hour

Total System Services; Houston (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in payment solutions is seeking a Customer Service Representative to provide exceptional support to clients. This role offers a salary up to $18.00 per hour, primarily remote work opportunities, and a comprehensive benefits package. Ideal candidates should be bilingual in Spanish and English and possess a flexible work schedule.

Benefits

Comprehensive benefits package

Paid time off

Retirement investment options

Qualifications

• Must have 12 months of recent contact center or work-from-home experience.
• Open to flexible work schedules, including mid shifts and weekends.

Responsibilities

• Respond to customer inquiries via telephone, providing problem resolution.
• Handle basic payment and account-related requests.
• Enter required data into client systems.

Skills

Bilingual in Spanish and English

Problem-solving skills

Education

High School Diploma or Equivalent

Job description

Employer Industry: Payment Solutions

Why consider this job opportunity:
- Salary up to $18.00 per hour with a 20% language differential
- Opportunity to work primarily remotely within the United States
- Comprehensive benefits package, including medical, dental, and vision care
- Paid time off and retirement investment options
- Dynamic work environment with opportunities for career growth
- Supportive team culture focused on employee recognition and development

What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone, providing problem resolution in line with service standards
- Handle basic payment and account-related requests, including card activations and updates
- Utilize user-friendly graphic user interface (GUI) screens to provide standardized responses
- Enter required data into client systems and escalate unresolved issues to senior representatives
- Build knowledge of products, policies, and procedures to assist clients effectively

What is Required (Qualifications):
- High School Diploma or Equivalent
- Minimum of 12 months of recent contact center or work-from-home experience
- Must be bilingual in Spanish and English
- Open to a flexible work schedule, including mid shifts and weekends
- Must pass a background check, including criminal and credit checks

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role within the payment or financial services industry
- Familiarity with payment processing systems and account management
- Strong problem-solving skills and the ability to navigate complex inquiries

#PaymentSolutions #CustomerService #RemoteWork #CareerGrowth #BilingualOpportunities

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