Woodspring Suites Waco - Front Desk Agent

Aimbridge Hospitality; Waco (TX); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k

Job summary

Woodspring Suites Waco Front Desk Agent is a member of Aimbridge Hospitality, stationed at the Waco property. The role focuses on welcoming guests, handling check-ins/check-outs, and ensuring a smooth front desk experience with accuracy and hospitality.

The ideal candidate embraces guest service, clear communication, and quick problem-solving. On-site teamwork and reliable multitasking are essential for daily operations at this location.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide warm, professional guest service and seamless check-ins/check-outs.
• Communicate clearly with guests and team to maintain smooth operations.
• Think quickly to resolve issues and turn challenges into positive guest experiences.
• Multitask by juggling reservations, requests, and front desk duties effectively.

Skills

Guest service

Communication

Multitasking

Problem solving

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Woodspring Suites Waco - Front Desk Agent Aimbridge Hospitality

Address 2320 Creekview Drive, Waco, TX, 76711, US

Job Type Regular

Description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
The Woodspring Siuites Waco South is convi ...