Women’s Health Clinical Access Coordinator

Allegheny Health Network; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

Allegheny Health Network is seeking a Patient Access professional to handle scheduling, pre-registration, financial clearance, authorization and referral validation, and pre-serviceability estimations and collections.

You articulate information to patients and families so they understand their responsibilities and what to expect, while assuming appropriate clinical and financial risk on behalf of the organization.

Qualifications

• High school diploma or GED; or one – three months related experience and/or training; or equivalent combination of education and experience.
• One previous year of related experience, preferably within a medical setting, financial services setting, and/or a demanding customer service environment
• Experience operating a PC and using software applications
• Medical terminology and obtaining insurance verifications
• Call/Service Center experience

Responsibilities

• Gathers, prepares and sends billing for consults and testing at non-Epic facilities
• Responds to CRM requests for appointments
• Balances and closes cash drawer in Epic
• Prepares deposit slip and/or deposits money into bank and confirms deposit in Epic deposit tool
• Completes preregistration functions such as validating patient demographic information, identifying and verifying medical benefits and insurance information
• Collects copays and prior balances and posts payment transactions. Does not calculate estimates
• Obtains authorizations for office visit, testing and procedures
• Checks patient in/out
• Registers patient for billing not captured through Epic and organizes manual billing and sends to billers
• Scans documents into EPIC and prepares chart for office visits
• Proactively schedules and follows up with testing and manages follow up report
• Answers the phone, takes messages and forwards calls and calls patient to relay information.
• Works charge review and claim edit workqueues
• Proactively manages wait list
• Schedules procedures with patient and hospital and advocates MY CHART sign up
• Collects, sorts, distributes and prepares incoming and outgoing mail and provides information about services, physicians and facilities
• Communicates with physicians and midlevel providers regarding schedule and patient issues (no shows)
• Orders supplies to maintain inventory
• Support Medical Record request
• Proactively identify and report office issues to supervisor
• Performs other duties as assigned

Job description

Allegheny Health Network is seeking a Patient Access professional to handle scheduling, pre-registration, financial clearance, authorization and referral validation, and pre-serviceability estimations and collections.

You articulate information to patients and families so they understand their responsibilities and what to expect, while assuming appropriate clinical and financial risk on behalf of the organization.