Women's & Children's Shelter Supervisor

The Rescue Mission of Roanoke; Roanoke (VA); On-site; USD 22,000 - 31,000; Full time

Job summary

The Rescue Mission of Roanoke is seeking Family Shelter Supervisors to minister to families and women in crisis, guiding them toward independent living. You will represent the mission with compassion and enforce shelter policies while coordinating with staff and volunteers.

This full-time or part-time role located at 510 4th Street SE in Roanoke requires willingness to work varied shifts, including nights and weekends.

Qualifications

• Desire to minister with compassion and love those who need help.
• Patient and compassionate presence.
• Strong listening and written & verbal communication.
• Attention to detail and organizational skills.

Responsibilities

• Supervise shelter guests by enforcing policies and coaching for accountability.
• Manage HMIS check-in/out, census, appointment management and related records.
• Coordinate with volunteers/interns, provide training and supervision as needed.
• Handle administrative duties, incident reports, and maintain documentation.
• Support conflict de-escalation and report needs to appropriate personnel.

Skills

Ministry mindset

Patient & compassionate

Strong listening & communication

Attention to detail

Tools

Microsoft Office

Gmail

Basic grammar

Job description

Who We Are

Since 1948, The Rescue Mission of Roanoke has been on the mission of “Helping Hurting People in Jesus’ Name”. The Mission nourishes the mind, body, and spirit, through dedicated team members and volunteers that extend the compassion of Christ to our neighbors in need.

We are a non-profit, faith based, equal opportunity employer.

Family Shelter Supervisors

serve as a minister to families and women in crisis who seek shelter at the Rescue Mission. They represent the Rescue Mission in the spirit of Christ as an encourager while facilitating families and women to move on to productive and independent living.

Reports to

Shelter Manager

Hours of Availability

• Schedules vary depending on assigned shift and days.
• Full Time 2:30pm - 11:30pm
• Full Time 11:00pm - 8:00am
• Part Time - 7:30a - 4:30p Saturday & Sunday plus 1 weekday evening

Location

510 4th Street, SE
Roanoke, VA 24013

Compensation

Starting at $19.00 (non-exempt/hourly)

Our Team Members should exhibit the following

• Possess a sincere love of Christ and maintain a Christian walk that is evident of that love. Individual must be willing to adhere to The Rescue Mission of Roanoke’s Code of Ethics.
• Demonstrates a genuine interest in the safety and well-being of our guests and team members.
• Understanding of volunteer engagement and ability to utilize and appreciate volunteers in daily tasks.
• Strong work ethic and commitment to work as scheduled to include holidays and weekends as assigned.
• Strong listening, as well as written & verbal communication skills to execute instructions, keep others informed and exhibit professionalism.
• Demonstrated attention to detail/strong organizational skills to assist with multiple daily assignments and special projects.

Job Specific Qualifications

• Experience working with individuals living with mental health and substance use disorder; helpful.
• Desire to minister to and love those who need help and Jesus Christ
• Patient and compassionate presence
• Previous experience with conflict resolution techniques, helpful
• Willingness to work nights and weekends as needed
• Working knowledge of Microsoft Office, Gmail, basic grammar

Career Summary (may Include Other Duties As Assigned)

Supervisors will supervise shelter guests by enforcing Shelter policies with guests, coaching for accountability, follow the HMIS check-in/out process (includes move-in/out), providing accurate census of guests, assist with appointment management, monitor security protocols (doors/entry), room checks and promoting a team environment for guests, volunteers, and team members.
Administrative duties to include completion of records/documents, inspections, incident reports, medication distribution, phone calls, supply maintenance.
Conflict resolution/de-escalating potentially volatile situations and reporting to appropriate persons as needed. Report needs/concerns to housekeeping, maintenance and IT. Assist volunteers/interns to include training and assistance.

All Rescue Mission of Roanoke team members may be asked to complete other duties as assigned by the leadership/management. Expectation is to complete these assignments as requested.

Physical demands essential to performing the job duties of this position (not an all-inclusive list

• Prolonged computer use; computer screen exposure
• Consistently - Communicating with others to exchange information; verbally and/or electronically
• Frequent periods of moving around to accomplish a task; sitting and standing
• Occasional periods of standing, stooping, turning, twisting, pushing, pulling objects
• Lift up to 30 pounds; not typically repetitive
• Temperatures may vary depending on activity/events; indoor/outdoor exposure
• Noise levels may vary depending on activity/event and/or location
• Occasional– exposure to general cleaning chemicals

We have a drug-free workplace. Tobacco products are permitted in certain areas.

We look forward to reviewing your qualifications!