Men's Shelter Supervisor

Rescue Mission of Roanoke Inc.; Roanoke (VA); On-site; USD 21,593 - 30,754; Full time

Job summary

Rescue Mission of Roanoke Inc. is hiring for Shelter Guest Services in Roanoke, VA. This role includes supervising emergency shelter guests, enforcing safety protocols, and performing various administrative duties. Ideal candidates should possess a strong work ethic, compassion for individuals in need, and experience with mental health issues.

The position offers full-time and part-time hours, with responsibilities including documentation, conflict resolution, and maintaining a safe environment. A patient demeanor and strong communication skills are essential.

Qualifications

• Experience working with individuals living with mental health and substance use disorder is helpful.
• Desire to minister and love those in need.
• Patient and compassionate presence.

Responsibilities

• Supervise emergency shelter guests and enforce policies.
• Complete administrative duties including records and inspections.
• Assist with conflict resolution and volunteer training.

Skills

Experience with mental health and substance use disorder

Conflict resolution techniques

Microsoft Office and Gmail

Communication skills

Organizational skills

Job description

We are a non-profit, faith based, equal opportunity employer.

The Shelter Guest Services ministry team is committed to embodying compassion and understanding while 'helping hurting people in Jesus' name'. They serve individuals who seek emergency shelter by providing intentional services related to a safe, secure, and comfortable nights rest. These services include chapel services, overnight laundry, the opportunity to take a shower and shelter while sleeping.

Reports to: Men's Shelter Manager

Hours of Availability: (please confirm the hours you are available with the hiring team)

• Full Time 2:30pm‑11:30pm
• Full Time 11:00pm‑8:00am
• Part Time 7:30am‑4:30pm Saturday & Sunday plus 1 weekday evening (Schedules may vary depending on assigned shift and days.)

Location: 402 4th Street, SE, Roanoke, VA 24013

Compensation: $19.00/hour (non‑exempt/hourly)

Our Team Members should exhibit the following:

• Possess a sincere love of Christ and maintain a Christian walk that is evident of that love.
• Willing to adhere to The Rescue Mission of Roanoke’s Code of Ethics.
• Demonstrate a genuine interest in the safety and well‑being of our guests and team members.
• Strong work ethic and commitment to work as scheduled to include holidays and weekends as assigned.
• Strong listening, as well as written & verbal communication skills to execute instructions, keep others informed and exhibit professionalism.
• Demonstrated attention to detail and strong organizational skills to assist with multiple daily assignments and special projects.

Job Specific Qualifications

• Experience working with individuals living with mental health and substance use disorder; helpful.
• Desire to minister to and love those who need help and Jesus Christ.
• Patient and compassionate presence.
• Previous experience with conflict resolution techniques, helpful.
• Working knowledge of Microsoft Office, Gmail, basic grammar.

Career Summary (may include other duties as assigned)

Shelter Services will supervise emergency shelter guests by enforcing Shelter policies, check‑in/out process, monitor security protocols and make rounds, room checks and promote a team environment for guests, volunteers, and team members. Administrative duties to include completion of records/documents, inspections, incident reports, medication distribution, phone calls, supply maintenance. Conflict resolution/deescalating potentially volatile situations and reporting to appropriate persons as needed. Report needs and concerns to manager. Assist volunteers/interns including training and assistance. Laundry operations as scheduled. Housekeeping duties to ensure infection control processes are in place for health, safety and security measures.

All Rescue Mission of Roanoke team members may be asked to complete other duties as assigned by the leadership/management. Expectation is to complete these assignments as requested.

Physical demands essential to performing the job duties of this position (not an all‑inclusive list)

• Prolonged computer use; computer screen exposure.
• Consistently communicating with others to exchange information; verbally and/or electronically.
• Noise levels may vary depending on activity/event and/or location.
• Frequent periods of moving around to accomplish a task; sitting and standing.
• Occasional periods of standing, stooping, turning, twisting, pushing, pulling objects.
• Lift up to 50 pounds; not typically repetitive.
• Temperatures may vary depending on activity/events; indoor/outdoor exposure.
• Occasional exposure to general cleaning chemicals.

The Rescue Mission of Roanoke is a drug‑free workplace and tobacco products may be used in designated locations.

We look forward to reviewing your qualifications!