Night Shelter Supervisor – Guest Services

The Rescue Mission of Roanoke; Roanoke (VA); On-site; USD 22,000 - 30,000; Full time

Job summary

The Rescue Mission of Roanoke is seeking Shelter Guest Services team members to support guests of the emergency shelter. You will assist with intake, ensure safety, coordinate basic services, and promote a compassionate environment in Jesus' name.

The role requires strong listening and communication, willingness to work evenings and weekends, and adherence to our Code of Ethics. Proficiency with Microsoft Office and Gmail helps daily admin tasks.

Qualifications

• Experience working with individuals living with mental health and substance use disorder (helpful).
• Strong listening, as well as written and verbal communication skills.

Responsibilities

• Shelter Services will supervise emergency shelter guests by enforcing Shelter policies and check-in/out processes.
• Monitor security protocols and perform rounds, room checks and promote teamwork among guests and volunteers.
• Complete records/documents, incident reports, and basic administrative tasks.
• Assist with laundry, housekeeping, and supply maintenance as scheduled.

Skills

Listening skills

Verbal communication

Written communication

Customer service

Microsoft Office

Gmail

Tools

Microsoft Office

Gmail

Job description

The Rescue Mission of Roanoke is seeking Shelter Guest Services team members to support guests of the emergency shelter. You will assist with intake, ensure safety, coordinate basic services, and promote a compassionate environment in Jesus' name.

The role requires strong listening and communication, willingness to work evenings and weekends, and adherence to our Code of Ethics. Proficiency with Microsoft Office and Gmail helps daily admin tasks.