Wolford - Assistant Store Manager

Wolford Retail Stores; New York (NY); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Seasonal clothing allowance

Paid vacation

Health insurance + 401(k)

Job summary

Wolford is seeking an Assistant Store Manager for its New York boutique to partner with the Store Manager in driving sales and leading a passionate team while upholding the Wolford standard of luxury and excellence on the sales floor.

You will coach staff, manage daily operations, ensure exceptional customer experiences, and contribute to local marketing initiatives in a fast-paced luxury retail environment in New York.

Qualifications

• 2–3 years of retail experience, with at least 1 year in a supervisory role.
• Proven ability to hit sales targets and KPIs.
• Experience coaching and developing high-performing sales teams.
• Strong knowledge of retail operations including inventory, cash handling, and loss prevention.

Responsibilities

• Drive and support the boutique in achieving and exceeding sales targets.
• Lead clienteling, CRM initiatives, and client engagement programs.
• Manage store operations, scheduling, and attendance.
• Oversee inventory accuracy and loss prevention.
• Coordinate inventory counts and replenishment.
• Ensure visual merchandising and brand standards.

Skills

Retail experience

Sales targets

Team leadership

Clienteling

Tools

POS systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Wolford - Assistant Store Manager

Full Time Management New York, NY, US

22 days ago Requisition ID: 1128

Salary Range: $28.00 To $30.00 Hourly

Assistant Store Manager – Wolford

About the Role

As Assistant Store Manager, you will play a key role in driving the success of our boutique. Partnering closely with the Store Manager, you will support daily operations while inspiring and developing a passionate team. You will lead by example on the sales floor, foster long-term client relationships, and ensure every customer experiences the luxury and excellence that define Wolford. This is an exciting opportunity to grow your leadership career within an iconic global fashion house.

About Us

Wolford is the essence of luxury on your skin. Honoring our heritage in knitting expertise, we continually innovate to deliver the world’s finest legwear, bodywear, and fashion essentials. We pride ourselves on offering aesthetic comfort and an elevated customer experience. Ever evolving, Wolford consistently exceeds expectations while growing profitably with a desirable and innovative brand presence.

Our success is rooted in the unique skills and dedication of our people worldwide. Together, we inspire each other to reach our full potential, achieve ambitious goals, and share in our success. Become part of the World of Wolford and actively help shape our future.

Key Responsibilities

• Drive and support the boutique in achieving and exceeding sales targets.
• Lead and assist with clienteling, CRM initiatives, and client engagement programs.
• Ensure strong sales floor presence by motivating and guiding the team.
• Partner with management to plan and execute local marketing and outreach activities.
• Identify market opportunities and foster new business development.
• Communicate sales performance, KPIs, and company directives effectively to the team.
• Support recruitment, hiring, and onboarding of Sales Consultants in alignment with HR standards.
• Coach, mentor, and provide ongoing feedback to team members, including annual performance reviews.
• Enforce company policies, procedures, and standards, addressing disciplinary issues when necessary.
• Uphold company dress code and ensure a consistent, professional brand image.

Operations & Compliance

• Ensure adherence to all operational, HR, financial, health, and safety policies.
• Assist with scheduling, timekeeping, and attendance management.
• Oversee customer complaint resolution in line with company guidelines.
• Manage inventory accuracy, stock control, and loss prevention.
• Supervise cash handling and reconciliation of POS transactions.
• Support assortment planning to meet customer and boutique needs.
• Coordinate semi-annual inventory counts and resolve variances.
• Monitor supply levels and ensure timely replenishment.
• Act as a key holder, overseeing opening and closing procedures.
• Maintain high standards of store organization, cleanliness, and security.
• Ensure visual merchandising guidelines and brand standards are consistently executed.
• Maintain floor sets, fixtures, packaging, and stockroom organization.
• Conduct regular checks to ensure safety and functionality of all store equipment.

Qualifications

• Minimum 2–3 years of retail experience, preferably in luxury fashion, including at least one year in a supervisory role.
• Proven ability to achieve sales targets, drive KPIs, and build long-term client relationships through effective clienteling.
• Experience coaching, motivating, and developing high-performing sales teams.
• Strong knowledge of retail operations, including inventory, cash handling, loss prevention, scheduling, and opening/closing procedures.
• Excellent communication, organization, and problem-solving skills, with flexible availability to work evenings, weekends, and holidays.
• Represent Wolford as a true Brand Ambassador.
• Seasonal clothing allowance from each new collection.
• Paid vacation, personal, and sick leave.
• Comprehensive health insurance package and 401(k) contribution.
• Career growth and development opportunities within a global luxury brand.

Wolford is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status.