Store Manager - Boston

Wolford; Boston (MA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

401(k) with company contribution

Medical, dental, and vision insurance

Paid vacation, personal, and sick time

Job summary

Wolford Boston seeks an experienced Store Manager to oversee our boutique, driving sales performance and leading a high-performing team in luxury retail.

You will mentor staff, set targets, manage daily operations and inventory, and uphold brand standards in a fast-paced, inclusive environment.

Qualifications

• Proven Store Manager experience in luxury retail.
• Strong leadership and team-building capabilities.
• Excellent verbal and written communication skills.
• Ability to analyze sales data and set actionable goals.
• Proficiency with MS Office, especially Excel.
• Customer-centric approach with elevated service.
• Experience hosting weekly team meetings and driving feedback.
• Represent the Wolford brand with professionalism and integrity.

Responsibilities

• Recruit, onboard, and retain a high-performing sales team.
• Set monthly sales targets and coach performance.
• Lead on the sales floor delivering best-in-class service.
• Manage scheduling, attendance, and productivity.
• Address performance issues with HR and policy alignment.
• Conduct regular performance evaluations and foster accountability.
• Organize annual inventory stock take.
• Analyze sales trends for growth opportunities.
• Maintain in-store visual and operational excellence.

Skills

Leadership

Team building

Communication

Sales analysis

Excel

Customer service

Meeting facilitation

Brand ambassador

Tools

MS Office

Excel

Job description

At Wolford, we lead the market with exceptional European skin wear. We believe that the future of fashion is about substance. We are on a mission to drive progress through empowerment & liberation. Sparking a united journey with passion and an entrepreneurial mindset. We are committed to a better tomorrow, an open world. Embracing uniqueness and welcoming diversity.

STORE MANAGER - BOSTON, MASSACHUSETTS

We are seeking an experienced and motivated Store Manager to oversee our Boston boutique and drive operational excellence, client engagement, and sales performance across both locations. The ideal candidate will be a passionate leader with a strong background in luxury retail, a keen sense for team development, and a focus on achieving sales goals.

Key Responsibilities:

• Recruit, onboard, and retain a high-performing sales team in accordance with HR guidelines.
• Set monthly individual sales targets and drive performance through ongoing coaching and development.
• Lead by example through active presence on the sales floor, delivering best-in-class customer service.
• Monitor daily team operations, including scheduling, attendance, and productivity.
• Address performance and behavioural issues in collaboration with Human Resources and in line with company policies.
• Conduct regular performance evaluations and foster a culture of accountability and growth.
• Organize and execute the annual inventory stock take.
• Analyze sales trends and identify market opportunities for growth and client acquisition.
• Maintain visual and operational excellence in-store to uphold brand standards.

Qualifications & Skills:

• Proven experience as a Store Manager in a retail environment (luxury retail strongly preferred).
• Strong leadership and team-building capabilities with the ability to motivate and inspire.
• Excellent verbal and written communication skills.
• Ability to analyze data, communicate sales results, and set actionable goals.
• Proficiency in MS Office Suite, especially Excel.
• Strong problem-solving skills and ability to manage competing priorities.
• Customer-centric approach with a genuine passion for delivering elevated service.
• Host weekly team meetings to share business updates, store performance, and upcoming priorities.
• Foster open communication and gather team feedback to drive continuous improvement.
• Always represent the Wolford brand with professionalism and integrity.
• Become a brand ambassador for Wolford and join a global luxury fashion house.
• Competitive salary and 401(k) with company contribution.
• Medical, dental, and vision insurance.
• Paid vacation, personal, and sick time.
• Opportunity to shape the future of the "World of Wolford."

Wolford is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs.