WMS Operations Specialist | IT Liaison & Training

Crane Worldwide Logistics LLC; Kentucky; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off (17 days)

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness incentives

Job summary

Crane Worldwide Logistics LLC is seeking a WMS Support Specialist to serve as the main contact between warehouse operations, customers, and IT for all WMS needs. You will analyze, troubleshoot, and resolve Level 1 WMS issues and configure the system to support operational workflows.

This on-site role requires strong communication, documentation, and training duties, along with participation in testing, go-lives, and ongoing WMS improvements. Prior warehouse or IT support experience is preferred.

Qualifications

• 0-2 years of experience in warehouse operations, IT systems support, or related fields (internships welcome).
• Basic understanding of warehouse processes (receiving, picking, packing, shipping).
• Strong communication, problem-solving, and documentation skills.
• On-site work in a fast-paced operational environment.

Responsibilities

• Serve as the main point of contact between operations, customers, and IT for all WMS-related needs.
• Provide Level 1 WMS support: analyze, troubleshoot, and resolve issues; extend to IT Support when needed.
• Configure the WMS to support operational workflows and business requirements.
• Document system issues, steps to recreate problems, and communicate change requests clearly.
• Support system testing, validation, and go-live activities for new implementations and upgrades.
• Assist in training new hires and provide ongoing WMS training to warehouse teams.
• Maintain documentation for system configurations, processes, and training materials.
• Participate in cross-functional improvement projects to optimize WMS performance.
• Ensure adherence to WMS best practices and standard operating procedures.
• Maintain working knowledge of IT hardware such as RF devices, vehicle mounts, printers, and workstations.
• Perform additional duties as needed to support the WMS and daily operations.

Skills

Communication

Problem solving

Documentation

Warehouse operations

On-site work

Education

High School Diploma or Equivalent

Associate or Bachelor in supply chain/IS

Tools

RF devices

Printers

Workstations

Job description

Crane Worldwide Logistics LLC is seeking a WMS Support Specialist to serve as the main contact between warehouse operations, customers, and IT for all WMS needs. You will analyze, troubleshoot, and resolve Level 1 WMS issues and configure the system to support operational workflows.

This on-site role requires strong communication, documentation, and training duties, along with participation in testing, go-lives, and ongoing WMS improvements. Prior warehouse or IT support experience is preferred.