WMS Operations Analyst

Crane Worldwide Logistics LLC; Kentucky; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off (17 days)

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness incentives

Job summary

Crane Worldwide Logistics LLC is seeking a WMS Support Specialist to serve as the main contact between warehouse operations, customers, and IT for all WMS needs. You will analyze, troubleshoot, and resolve Level 1 WMS issues and configure the system to support operational workflows.

This on-site role requires strong communication, documentation, and training duties, along with participation in testing, go-lives, and ongoing WMS improvements. Prior warehouse or IT support experience is preferred.

Qualifications

• 0-2 years of experience in warehouse operations, IT systems support, or related fields (internships welcome).
• Basic understanding of warehouse processes (receiving, picking, packing, shipping).
• Strong communication, problem-solving, and documentation skills.
• On-site work in a fast-paced operational environment.

Responsibilities

• Serve as the main point of contact between operations, customers, and IT for all WMS-related needs.
• Provide Level 1 WMS support: analyze, troubleshoot, and resolve issues; extend to IT Support when needed.
• Configure the WMS to support operational workflows and business requirements.
• Document system issues, steps to recreate problems, and communicate change requests clearly.
• Support system testing, validation, and go-live activities for new implementations and upgrades.
• Assist in training new hires and provide ongoing WMS training to warehouse teams.
• Maintain documentation for system configurations, processes, and training materials.
• Participate in cross-functional improvement projects to optimize WMS performance.
• Ensure adherence to WMS best practices and standard operating procedures.
• Maintain working knowledge of IT hardware such as RF devices, vehicle mounts, printers, and workstations.
• Perform additional duties as needed to support the WMS and daily operations.

Skills

Communication

Problem solving

Documentation

Warehouse operations

On-site work

Education

High School Diploma or Equivalent

Associate or Bachelor in supply chain/IS

Tools

RF devices

Printers

Workstations

Job description

• Serve as the main point of contact between operations, customers, and IT for all WMS-related needs.
• Provide Level 1 WMS support: analyze, troubleshoot, and resolve issues; extend to IT Support when needed.
• Configure the WMS to support operational workflows and business requirements.
• Document system issues, steps to recreate problems, and communicate change requests clearly.
• Support system testing, validation, and go-live activities for new implementations and upgrades.
• Assist in training new hires and provide ongoing WMS training to warehouse teams.
• Maintain documentation for system configurations, processes, and training materials.
• Participate in cross-functional improvement projects to optimize WMS performance.
• Ensure adherence to WMS best practices and standard operating procedures.
• Maintain working knowledge of IT hardware such as RF devices, vehicle mounts, printers, and workstations.
• Perform additional duties as needed to support the WMS and daily operations.
• Ability to work on-site in a warehouse environment.
• Ability to stand, walk, and move throughout the facility for extended periods.
• Ability to lift, carry, and move items up to 25-35
• Ability to sit at a computer workstation for extended periods during configuration and support tasks.
• Other duties as assigned

Other Skills & Abilities

• 0-2 years of experience in warehouse operations, IT systems support, or related fields (internships welcome).
• Basic understanding of warehouse processes (receiving, picking, packing, shipping).
• Strong communication, problem-solving, and documentation skills.
• Ability to work on-site in a fast-paced operational environment.
• Collaborative mindset with a desire to grow into an advanced SME role.
• Physical Requirements
• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job may require extended sitting or standing, use of standard office equipment

Education & Experience

• High School Diploma or Equivalent
• Associate degree or bachelor's degree in supply chain, Logistics, Information Systems, or a related field preferred (but not required).

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.