Wireless Sales Pro — FT, Base Pay + Commission

Tcc-Wireless; Gibbs Crossing (MA); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

Growth opportunities

Job summary

TCC Wireless is seeking a Retail Sales Representative for a full-time position at a T-Mobile Premium Retailer location in MA. You will be the link between customers and the T-Mobile brand, delivering energetic service and expert knowledge of devices and plans.

In this role you will greet customers, assist with activations, changes, and bill payments, and build lasting relationships with shoppers and teammates. A positive, energetic attitude and strong communication skills are essential.

Qualifications

• High School Diploma or GED
• Minimum 6 months experience in retail and/or sales with a strong customer focus
• Legally authorized to work in the United States
• Ability to work nights, weekends, and holidays in a retail environment

Responsibilities

• Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
• Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
• Builds relationships with TCC Wireless employees and customers across all channels of the business.
• Works with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
• Ensures compliance with all company policies and procedures.
• Maintains store appearance, back room, restrooms and individual work area according to the retail store standards.
• Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.
• Retail Sales Representative is responsible for achieving assigned performance metrics.

Job description

TCC Wireless is seeking a Retail Sales Representative for a full-time position at a T-Mobile Premium Retailer location in MA. You will be the link between customers and the T-Mobile brand, delivering energetic service and expert knowledge of devices and plans.

In this role you will greet customers, assist with activations, changes, and bill payments, and build lasting relationships with shoppers and teammates. A positive, energetic attitude and strong communication skills are essential.