Wireless Sales Pro: Career Growth & Stock Grants

T-MOBILE USA, Inc.; Downey (CA); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental and Vision Insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. in Downey, CA is seeking Mobile Experts to join a Retail Team of Experts. You will be a brand ambassador who creates energy around our products and services, uncovering customer needs, educating, demonstrating and recommending device and service solutions.

You will meet performance targets including sales, customer experience, and quality of sale metrics. This role emphasizes serving customers, leveraging digital tools, completing in-store training, and staying informed about

Qualifications

• High School Diploma/GED (Required)
• Less than 2 years 30 days T-Mobile Mobile Associate experience (Preferred)
• Less than 2 years 6 months of customer service and/or sales experience, Retail environment (Preferred)

Responsibilities

• Serving and selling to our customers, while providing a best in class customer experience and building loyalty
• Consistently leverages digital tools in interactions and onboarding
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
• Partners with T-Mobile employees across channels, including business and customer service

Skills

Change Agility

Communication

Customer Service

Engaging People

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in Downey, CA is seeking Mobile Experts to join a Retail Team of Experts. You will be a brand ambassador who creates energy around our products and services, uncovering customer needs, educating, demonstrating and recommending device and service solutions.

You will meet performance targets including sales, customer experience, and quality of sale metrics. This role emphasizes serving customers, leveraging digital tools, completing in-store training, and staying informed about