Wireless Sales & Customer Support Specialist

Wireless Zone LLC; Newport (ME); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Flexible schedule

Job summary

Wireless Zone LLC is seeking a friendly Customer Experience Representative to be the first point of contact for customers in our Maine stores. You will greet customers, assess their needs, process payments, and provide basic technical support while driving exceptional service in a fast-paced retail environment.

Floating positions with shifts across two locations, weekend availability required, and ongoing training to stay current with products.

Qualifications

• No experience needed, but an eagerness to learn.
• Basic knowledge of cellular and/or computer technology preferred.
• Effective verbal, written, and interpersonal skills.
• Positive attitude and high energy level.

Responsibilities

• Greet customers as they enter the store.
• Consult with customers to determine the reason for their visit.
• Provide information and service to solve customer needs.
• Troubleshoot technical issues with customers' devices and services.
• Process cell phone payments.
• Assist the sales team with day-to-day needs.
• Stay up to date on the latest technology and product demonstrations.
• Make follow-up calls to ensure customer satisfaction and promote additional products.

Skills

Customer service

Communication

Troubleshooting

Sales support

Job description

Wireless Zone LLC is seeking a friendly Customer Experience Representative to be the first point of contact for customers in our Maine stores. You will greet customers, assess their needs, process payments, and provide basic technical support while driving exceptional service in a fast-paced retail environment.

Floating positions with shifts across two locations, weekend availability required, and ongoing training to stay current with products.