Customer Experience & Tech Support Specialist

Wireless Zone; Houlton (ME); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Flexible schedule

Job summary

Wireless Zone is seeking a Customer Experience Representative in Maine to be the first point of contact for customers, answering questions, processing payments, and assisting with basic technical support. You will help ensure a positive in-store experience and support the sales team.

The role emphasizes learning, handling multiple tasks in a fast-paced retail setting, and staying current with technology. Weekend availability is required, and the team culture emphasizes growth and ongoing

Qualifications

• Must have strong verbal and written communication skills.
• Customer-first attitude with ability to explain technical info to non-tech customers.
• Willing to learn and grow in a fast-paced retail environment.

Responsibilities

• Greet customers as they enter the store and identify needs.
• Answer questions, process payments, and provide technical support.
• Troubleshoot devices/services and educate customers through product demos.
• Assist sales team with daily tasks and follow-up to ensure satisfaction.
• Stay up-to-date on latest technology and offerings; weekend work required.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Tools

POS systems

Job description

Wireless Zone is seeking a Customer Experience Representative in Maine to be the first point of contact for customers, answering questions, processing payments, and assisting with basic technical support. You will help ensure a positive in-store experience and support the sales team.

The role emphasizes learning, handling multiple tasks in a fast-paced retail setting, and staying current with technology. Weekend availability is required, and the team culture emphasizes growth and ongoing