Wireless Retail Team Lead - Growth, ESOP & Benefits

Arch Telecom; San Jose (CA); On-site; USD 37,000 - 54,000; Full time

Benefits offered by this job

ESOP

Bonus earnings

Automatic raises

Career advancement

Discounted mobile plan

Health benefits

Job summary

Arch Telecom’s Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values.Our RAMs are brand ambassadors, they create energy and excitement around our products and services.

They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships.

Qualifications

• Be at least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25lbs.
• Reliable transportation.
• Full Time (40 hours).

Responsibilities

• Provide best in class customer experience and build loyalty.
• Demonstrate and educate customers on devices and services.
• Build relationships across channels to resolve issues.
• Identify and handoff small business leads.
• Assist Retail Store Manager in daily operations and coaching.

Skills

Leadership

Communication

Sales

Team leadership

Customer service

Operational mindset

Education

High school degree or GED

Job description

Arch Telecom’s Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values.Our RAMs are brand ambassadors, they create energy and excitement around our products and services.

They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships.