Wireless Retail Team Lead - ESOP & Career Growth

Arch Telecom; Berea (OH); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

ESOP

Competitive hourly pay

Bonus earnings

Automatic raises

Career advancement opportunities

Discounted wireless plan

Health benefits

Job summary

Arch Telecom’s Retail Associate Managers (RAM) are brand ambassadors who lead a fast-paced in-store team to deliver exceptional customer experiences. The role emphasizes uncovering customer needs, demonstrating devices, and coaching staff to build product knowledge and sales ability.

The ideal candidate supports the Store Manager in daily operations, drives loyalty through personalized solutions, and thrives in a energetic retail environment with opportunities for growth and earnings through

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full Time (40 hours)

Responsibilities

• Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices
• Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise
• Assist Retail Store Manager is daily operations and coaching
• Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
• How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network!
• Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting

Skills

Leadership

Customer service

Communication

Sales strategy

Team coaching

Education

High school diploma or GED

Tools

POS systems

CRM software

Job description

Arch Telecom’s Retail Associate Managers (RAM) are brand ambassadors who lead a fast-paced in-store team to deliver exceptional customer experiences. The role emphasizes uncovering customer needs, demonstrating devices, and coaching staff to build product knowledge and sales ability.

The ideal candidate supports the Store Manager in daily operations, drives loyalty through personalized solutions, and thrives in a energetic retail environment with opportunities for growth and earnings through