Wireless Retail Support Specialist

DSI; Richmond (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive pay and benefits

Comprehensive training

Engaging team environment

Career growth opportunities

Employee discounts

Job summary

DSI is seeking a Retail Support Specialist to deliver frontline, hands-on support for AT&T customers in high-traffic national retail settings. You will resolve account, billing, device and service issues while maintaining calm, accurate, and professional service.

Ideal candidates communicate clearly, stay resilient under pressure, and collaborate with cross-functional teams to meet performance metrics and customer satisfaction goals in a fast-paced retail environment.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Skills

Strong customer service

Communication skills

High-stress handling

Multitasking

Detail-oriented

Flexible hours

Job description

DSI is seeking a Retail Support Specialist to deliver frontline, hands-on support for AT&T customers in high-traffic national retail settings. You will resolve account, billing, device and service issues while maintaining calm, accurate, and professional service.

Ideal candidates communicate clearly, stay resilient under pressure, and collaborate with cross-functional teams to meet performance metrics and customer satisfaction goals in a fast-paced retail environment.